ICT Senior Assistant

The Government of the Republic of Serbia and European Investment Bank (EIB) signed three financial agreements worth 200 million Euros for the Project “Modernization, Development, Expansion and Extension of clinical centres in the cities of Belgrade, Novi Sad, Nis and Kragujevac” (Four Clinical Centres in Serbia Project). The Project started in 2007 but due to the size and complexity, as well as limited resources and capacities of the Project Implementation Unit (PIU), established within the Ministry of Health at the start of the Project, the implementation is well behind planned timelines.

In order to support Project’s ‘back on track’ and to effectively use above mentioned loans from EIB, the Government of Republic of Serbia has requested UNOPS to provide technical assistance support in project management and infrastructure project management to assist in the planning and implementation of the Four Clinical Centres in Serbia Project, financed by the Government of Republic of Serbia and European Investment Bank (EIB).

The technical assistance includes the capacity building of the Ministry of Health and it’s Project Implementation Unit (PIU) to implement donor and international financial institutions funded projects based on project management principles in the future.

Under the supervision of the Project Chief Engineer, the ICT Senior Assistant is responsible for efficient and effective ICT and document management and support to the Project ensuring high quality of work, accurate and timely delivery.

The ICT Senior Assistant promotes a collaborative, client-oriented approach consistent with the UNOPS rules and regulations and works in close collaboration with Operations and Project teams.

In particular, the ICT Senior Assistant will perform the following tasks:

• Serve as the focal point during the selection of Document management system (DMS) modality, in close collaboration with project management and users personnel during the initial phase
• Establish records management and archiving data and documentation system for the Project (SharePoint or similar solutions) that captures, protects and provides access to authorised personnel defined in relevant governance matrixes and/or protocols
• Support PIU personnel in DMS administration and in performing modifications in accordance with the project needs, and instructions from management, including but not limiting to user access management, regular updates, scheduled backup, and data transfer security
• Installation and maintenance of hardware, software and network connection in accordance with corporate instructions
• Troubleshooting and resolving of hardware, network connection, printer and software issues
• Oversight of automatic installations of windows patches and anti-virus updates
• Installation of updates and drivers as requested
• Maintenance of inventory of all computer, telecommunication equipment and software, ensuring compliance with registration and upgrades
• Preparation of technical specifications for ICT equipment, as required
• Perform minor interventions on wired installations and telephone system and/or advise on interventions needed from specialized services
• Provides user support for standard office automation products in use, such as MS Office: word-processing, spreadsheets, presentations; e-mail databases; desktop and notebook computers with Windows operating systems; email and Microsoft accounts, multifunctional printers; and similar
• Advice to management, clients and colleagues on matters within expertise.

Education

• Secondary School with a minimum of five years of relevant experience is required; OR
• First-level University Degree (Bachelor's Degree or equivalent) in information sciences, computer sciences or engineering with a minimum of one year of relevant experience; OR
• Advanced University Degree (Master’s Degree or equivalent) in information sciences, computer sciences or engineering

Work Experience

• Minimum five years of relevant experience in working in the field of information technology and/or telecommunications and systems is required. As indicated above, the First-level or Advanced University Degree may substitute some or all of the required years of experience.
• Experience in working in the project planning environment is an asset

Language Requirements

• Serbian as native language, fluency in English is required

Driving license

• Driving license and ability to travel independently is an asset

This is a local position, it is therefore open to nationals of the Republic of Serbia and to individuals who have a valid residence/work permit. Contract type: Ongoing ICA
Contract level: Local ICA Support - 5
Contract duration: Open-ended subject to organizational requirements, availability of funds and/or to satisfactory performance

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

In Serbia, UNOPS has been active since 2000, became the Project Centre (RSPC) in 2012, and was reclassified, due a growing portfolio, to Operations Centre (RSOC) at the beginning of 2017. Since 2017, RSOC operations have expanded to North Macedonia, Georgia and Montenegro.

UNOPS has been a reliable partner primarily of the Government of Serbia, and later of the Governments of North Macedonia, Georgia and Montenegro, in providing support for demanding socio-economic reforms and facilitating accession to the European Union.

Currently, the RSOC is implementing 13 projects focussed on sustainable socio-economic development, creation of more favourable environment for employability, business and infrastructure growth, increased security, improved education, enhanced social inclusion either via enabling durable housing solutions or providing access to health, education and jobs for the most vulnerable population. All projects have good governance and gender equality as transversal themes. UNOPS projects are contextualised within the broader Sustainable Development Goals framework and objectives.