Head of IT Delivery

Copenhagen

Organization: UNOPS - United Nations Office for Project Services
Location: Copenhagen
Grade: Mid level - IICA-3, International Individual Contractors Agreement
Occupational Groups:
- Information Technology and Computer Science
- Managerial positions
Closing Date: Closed

Background Information - Job-specific

The UNOPS Information and Communication Technology (ICT) unit is focused innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS ICT is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.

ICT’s goal is to provide greater effectiveness, efficiency and differentiation to UNOPS products and services. UNOPS ICT unit is responsible for architecting, designing, delivering, and managing all UNOPS ICT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers and Developers from all around the world who are based primarily in Denmark and Thailand.

Functional Responsibilities

Under the direct management of the Chief Information Officer (CIO), and the overall guidance of the Chief Financial Officer (CFO), the role of the Head of IT Delivery is to foster a work environment around results, ensuring the delivery of robust business solutions aligned with UNOPS business requirements; while ensuring compliance with organizational policies and standards. Central to this role is building positive relationships between units and stakeholders in order to maximize the impact of IT collaborations across the organization.

UNOPS ICT team consists of more than 50 people globally, with this position responsible for managing multiple team leads focused on IT delivery functions.

Delivery

Lead the implementation of corporate ICT strategies, management of Information Systems and ICT global services to support the strategic and functional objectives of the organization
Deliver business solutions aligned with UNOPS business requirements / needs
Monitor established metrics for ICT performance in UNOPS, implement improvement plans where needed, and report on progress made on a regular basis

Review / develop business case justifications and cost/benefit analyses for IT spending and initiatives
Provide advice and technical support to senior managers on ICT acquisition and management

Provide substantive input to the CIO on continuous improvement plans

Oversee compliance within ICT, ensuring adherence to corporate ICT standards, policies and technologies with organizational policies and standards as well as ensuring the security and compliance of all information assets at UNOPS

Team Management

Contribute to a motivated workforce and foster a work environment conducive to efficient and effective results. Set team objectives and priorities, performance measurements, and results expectations to ensure timely and client focused services. Monitor implementation and oversee progress.
Exercise overall management responsibility for IT delivery functions (Business Architecture, Solutions Design, Development and Infrastructure)
Promote teamwork and collaboration by providing teams with clear direction, objectives and guidance to enable them to perform their duties responsibly, effectively and efficiently
Foster a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed

Stakeholder Management

Working with the CIO, unit managers and stakeholders, act as an advocate for the organization's ICT vision, contributing to ICT and deployment strategies.
Assist with the management of internal stakeholders and provide advice and observations to the CIO on key issues to resolve / address with different stakeholders / stakeholder groups
Interface with the Chief Information Security Officer (CISO) to discuss and review recommendations with a view towards strengthening of information security management in UNOPS

Knowledge management and Innovation

Contribute to the development and introduction of innovation by fostering creativity and practical innovation across the team as well as in the IT delivery functions.
Lead team processes to synthesize and share best practices and lessons learned for corporate knowledge building

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:

Master’s Degree, preferably in Business Administration, Computer Science, Engineering or other relevant discipline is required.
A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.

Experience:

A minimum of 7 years of experience is required, including at least 3 years in senior level roles. Proven track record in the field of information technology and the implementation and management of large-scale information systems in large, international organizations or multi-national corporations with country-based operations is required
Proven ability to manage, supervise and lead teams in a complex international and/or corporate organization with geographically diverse workforce is required
Knowledge and experience with Enterprise IT Implementation is required
Experience managing / working in an IT environment with Unit4 Business World (UBW) ERP is a plus

Language Requirements:

Full working knowledge of English is essential.
Knowledge of another official UNOPS language is an asset

Contract type, level and duration

Contract type: Individual Contractor Agreement Contract level: I-ICA3
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

Please note that the closing date is midnight Copenhagen time
Applications received after the closing date will not be considered.
Only those candidates that are short-listed for interviews will be notified.
Qualified female candidates are strongly encouraged to apply.
UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.

This vacancy is now closed.
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