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  • Organization: UNDP - United Nations Development Programme
  • Location: Dhaka
  • Grade: GS-7, General Service - No need for Higher Education - Locally recruited position - Administrative support
  • Occupational Groups:
    • Operations and Administrations
    • Information Technology and Computer Science
    • Administrative support
  • Closing Date: 2019-05-29

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ICT Associate

Dhaka (Bangladesh)


Under the guidance and direct supervision of the Operations Manager, the ICT Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the CO productivity.  The ICT Associate promotes a client-oriented approach.
The ICT Associate works in close collaboration with the operations, programme and project teams in the CO and UNDP HQs staff for resolving complex ICT-related issues.

Duties and Responsibilities

Summary of Key Functions:
  • Implementation of ICT strategies and introduction/implementation of new technologies;
  • Effective functioning of the CO hardware and software packages;
  • Networks administration;
  • Provision of web management services;
  • Provision of administrative support;
  • Facilitation of knowledge building and knowledge sharing.
Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:
  • Compliance with corporate information management and technology standards, guidelines and   procedures for the CO technology environment;
  • Elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in consultation with office management;
  • Development and update of the ICT annual plan;
  • Provision of support to the use of Atlas functionality for improved business results and improved client services.
Ensures effective functioning of the CO hardware and software packages focusing on the achievement of the following results:
  • Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components;
  • Supervision of the implementation of corporate UNDP systems;
  • Development of new software for high impact results (e.g. office management system, electronic registry, etc);
  • Plan for ICT system and equipment preventative maintenance and execute the plan accordingly;
  • Review ICT equipment and recommend for replacement, procurement and deployment according to UNDP corporate standards; Review and Prepare for obsolete equipment list and arrange for disposal as per ICT equipment dispossal policy;
  • Prepare computer/ICT facilities for new staff members for the Country office, Sub offices and Project Offices;
  • Share point administration;
  • Support to projects on hardware, software and micro sites management.
Ensures efficient networks administration focusing on achievement of the following    results:
  • Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access;
  • Trouble-shooting and monitoring of network problems;
  • Response to user needs and questions regarding network access;
  • Maintenance of up-to-date parameters of information for the network clients and electronic mail;
  • Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups;
  • Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements;
  • Monitor LAN/WAN against prepared baseline and take necessary preventive and/or corrective measures for any unusual activities;
  • Configure, install and maintain IT infrastructure and switch, router, firewalls;
  • Train and guide IT Helpdesk staff and act as a second level technical escalation point. Submit an overall monthly report on IT Helpdesk incidents at the end of the month.
Provides web management services focusing on achievement of the following results:
  • Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems);
  • Maintenance of the CO & Global SharePoint site and intranet ensuring that the content is updated and meets the requirements of UNDP;
  • Managing ATLAS/ARGUS profiling of staff as per the delegation of financial authority;
  • Develop web-based tools/solutions for internal use as per the business needs.
Provides administrative support focusing on achievement of the following results:
  • Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
  • Maintenance of an up-to-date inventory of the software and hardware;
  • Maintenance of the library of reference materials;
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
  • Maintain and oversee Active Directory related issues;
  • Evaluate, recommend and implement ITIL best practices wherever applicable to improve IT business processes; participate in discussions one new/revised procedures and practices; Interpret and assess the impact of changes and make recommendations on follow up actions;
  • Ensure data availability, integrity and continuity by taking backup, prepare for emergency preparedness and responses as per Business Continuity Plan;
  • Maintain and oversee PABX and related services;
  • Monitor network and Internet availability, performance of ISPs in the Country and Field Offices report at the end of each month to Operations Manager;
  • Collect requirements from end users and convert them to IT solution;
  • Manage ICT assets (purchase/replacement/disposal) and inventory management;
  • Data archiving, backup and cleanup;
  • Server maintenance;
  • Helpdesk management.
Ensures facilitation of knowledge building and knowledge sharing in the CO focusing   on achievement of the following results:
  • Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
  • Organization of trainings for the operations/ projects staff on ICT issues;
  • Maintenance of staff training profiles;
  • Synthesis of lessons learned and best practices in ICT;
  • Sound contributions to knowledge networks and communities of practice;
  • Train and support users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks etc.
Impact of Results
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision. 


Building Strategic Partnerships 
Level 1.1: Maintaining information and databases
  • Analyzes general information and selects materials in support of partnership building initiatives.
Promoting Organizational Learning and Knowledge Sharing
Level 1.1: Basic research and analysis
  • Researches best practices and poses new, more effective ways of doing things;
  • Documents innovative strategies and new approaches.
Job Knowledge/Technical Expertise
Level 1.1: Fundamental knowledge of processes, methods and procedures
  • Understands the main processes and methods of work regarding to the position;
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks;
  • Identifies new and better approaches to work processes and incorporates same in own work;
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
  • Demonstrates good knowledge of information technology and applies it in work assignments.
Promoting Organizational Change and Development
Level 1.1: Presentation of information on best practices in organizational change
  • Demonstrates ability to identify problems and proposes solutions. 
Design and Implementation of Management Systems
Level 1.1: Data gathering and implementation of management systems
  • Uses information/databases/other management systems.
Client Orientation
Level 1.1:  Maintains effective client relationships
  • Reports to internal and external clients in a timely and appropriate fashion;
  • Organizes and prioritizes work schedule to meet client needs and deadlines;
  • Establishes, builds and sustains effective relationships within the work unit and with internal and external clients;
  • Responds to client needs promptly.
Promoting Accountability and Results-Based Management
Level 1.1:  Gathering and disseminating information
  • Gathers and disseminates information on best practice in accountability and results-based management systems.
Core Competencies:
  • Demonstrating/safeguarding ethics and integrity;
  • Demonstrate corporate knowledge and sound judgment;
  • Self-development, initiative-taking;
  • Acting as a team player and facilitating team work;
  • Facilitating and encouraging open communication in the team, communicating effectively;
  • Creating synergies through self-control;
  • Managing conflict;
  • Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member;
  • Informed and transparent decision making.

Required Skills and Experience

  • Bachelor’s Degree in computer science/Engineering/Applied Physics & Electronics or equivalent with relevant certifications in hardware and software management and application (Windows based systems).
  • Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) will be preferred. 
  • 4 years of working experience in network administration and use of hardware/software, IP telecommunications facilities, knowledge of database packages, experience in SharePoint Management, and electrification.
  • Well prepared, analytical work; well managed projects, programmes and/or operations.
  • Sound judgment; ability to extract, interpret, analyse and format data and to resolve operational problems.
  • Ability to work with minimum of supervision; to supervise and train support staff; and to work effectively with people of different national and cultural backgrounds.
Language Requirements:
  • Fluency in the UN and national language of the duty station.


Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

UNDP is committed to achieving workforce diversity in terms of gender, ethnicity and culture. Individuals from minority groups, indigenous groups and people living with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. 
Only short-listed candidates will be contacted.

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We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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