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Technical ICLA Assistant - Amman - Jordan

Amman

  • Organization: NRC - Norwegian Refugee Council
  • Location: Amman
  • Grade: Junior level - Junior
  • Occupational Groups:
    • Administrative support
    • Legal - International Law
    • Protection Officer (Refugee)
    • Information
    • Counselling & Legal Assistance
  • Closing Date: Closed





The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.



The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs




  • Rights Respected, People Protected

NRC in Jordan

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

1.Role Specific Information

The Technical Assistant position within NRC’s Information, Counseling and Legal Assistance (ICLA) programme is a challenging humanitarian position responsible for direct provision of information and counseling to Syrian refugees and vulnerable Jordanians on various topics including legal and civil documentation, housing, land and property rights and work rights both at field outreach locations and at NRC’s help desks.

Generic responsibilities:

  • Adhere to NRC policies, tools, handbooks and guidelines.
  • Assist a range of support with the implementation of the Core Competency portfolio according to plan of action.
  • Implements independently procedures and activities within own function or core competency as delegated.
  • Responsible for organizing and delivery of tasks in line with priorities and standards.
  • Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team.
  • Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Promote and share ideas for improvement in your area of expertise.

  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and among-st beneficiaries served by NRC.

Specific responsibilities:

  • Stays updated regarding the internal procedures and thematic guidelines;
  • Delivers legal awareness sessions (LAS) and individual counselling to NRC Syrian and Jordanian beneficiaries on various topics including legal and civil documentation, housing, land and
    property rights and work rights
  • Prepares and supports legal assistance to NRC beneficiaries;
  • Ensures protection mainstreaming in field activities, including identification of cases for
    protection referrals.
  • Undertakes day-to-day data collection and data entry related to field activities and
    participates in field mapping exercises.
  • Participates in the proactive supervision of ICLA volunteers

Critical Interfaces
 By interfaces, NRC means processes and projects that are interlinked with other departments/units
or persons. Relevant interfaces for this position are:

  • Relevant core competency implementation staff
  • Support teams, Finance, HR, Admin and Logistics
  • Communications staff
  • Protection staff
  • M&E department

Scale and scope of position

  • Staff: N/A
  • Stakeholders: CBOs
  • Budgets: N/A
  • Information: ICLA Database
  • Legal or Compliance:

2. Competencies
 Competencies are important in order for the employee and the organisation to deliver desired
results. They are relevant for all staff and are divided into the following two categories:
1. Professional Competencies

Generic professional competencies for this position:

  • Experience from working within technical expertise area in a humanitarian/ recovery context.
  • Knowledge and experience within a relevant administration, craft or technical field and ideally
    a relevant vocational qualification.
  • Previous experience from working in complex and volatile contexts.
  • Documented results related to the position’s responsibilities.
  • Some knowledge of English.

Context/specific skills, knowledge and experience:

 
Qualification requirement: University degree/diploma in social sciences, political sciences, law or other related fields

 Years of Experience: 1

  • Knowledge of the displacement context in Jordan
  • Basic knowledge about data management and computer skills
  • Native fluency in Arabic and intermediate fluency in English

2. Behavioral Competencies (max 6)

  • Planning and delivering results
  • Working with people
  • Analyzing
  • Communicating with impact and respect
  • Coping with Change

3. Performance Management
  The employee will be accountable for the responsibilities and the competencies, in accordance with
the NRC Performance Management Manual. The following documents will be used for performance
reviews:

  • The Job Description
  • The work and Development Plan
  • The NRC Competency Framework

Our Ideal Candidate:

We are looking for candidates with a University degree/diploma in social sciences, political sciences, law or other related fields. Knowledge of the displacement context in Jordan. Experience from working within technical expertise area in a humanitarian/ recovery context, Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification. Basic knowledge about data management, Native fluency in Arabic.

We are particularly looking for a positive individual with strong communication and interpersonal skills, who can build trust and confidently navigate both internally and externally at different levels, to have the ability to analyze data and trends for informed decisions and Capacity building skills.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early as applications will be screened as received and position will close once a suitable candidate is identified.

Contract period: Till end of December

Salary/benefits: 842 JOD (subject to social security and Income tax)

Duty station: Amman

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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