Application Support Assistant

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

 

 

a.        Organizational Setting

 

The post is located in the Functional Development Section of the Madrid Operations Division.

 

b.        Purpose Statement

 

The Madrid Operations Division is responsible for receiving, processing and registering international trademark applications and associated data.

c.        Reporting Lines

 

The incumbent works under the supervision of the Head, Functional Development Section.

 

 

 

The incumbent will perform the following principal duties\:

 

(a)     Identifies, corrects and duly documents electronic data loading errors, provides feedback to application software owners, ensuring that all incoming files are processed within 24 hours.

 

(b)     Participates in defining technical solutions and in the overall evolution of the system, testing system improvements and managing test data.

 

(c)     Based upon agreed procedures, identifies, registers and categorises Production and other operational incidents. Gathers information to enable incident resolution and promptly redirects incidents as appropriate.

 

(d)     Carries out agreed production and other operational technical procedures of a routine nature.

 

(e)     Develop cooperation with stakeholders to improve the overall functioning of the electronic exchange; analyze the available information related to the processing of XML data and liaise with Offices to solve issues.

 

(f)     Manage the publication process for Madrid notifications and Gazette and ensure that the weekly publication is issued without delay.

 

(g)     Manage the process that send email and notification letters to applicants and Offices.

 

(h)     Provide statistics about incoming and outgoing data.

 

(i)      Work in collaboration with the Document Processing Unit and provide guidance and assist to ensure consistency in processing documents, including in common format for files.

 

(j)      Perform other related tasks, as necessary.

 

 

 

Education

Essential

Complete secondary education.

 

Desirable

First-level university degree.

 

Experience

Essential

At least eight years of relevant professional experience in the area of operating IT systems, including electronic data management system, and in the field of image processing.

 

At least four years of relevant experience in production and user support in a technical environment as well as testing new IT systems.

 

Language

Essential

Excellent knowledge of English.

 

Desirable

Knowledge of other UN languages.

 

Job Related Competencies

Essential

Understanding of and ability to use appropriate methods, tools and applications.

 

Analytical and systematic approach to monitor, report and problem solving.

 

Good knowledge of Windows and document creation tools, including Word, Adobe, Excel, graphic files tools, ZIP, ASCII Text Editors, FTP, shell scripting, XML and other related technologies.

 

Demonstrated ability to contribute fully to the work of the team.

 

Ability to plan, schedule and monitor own work competently within limited deadlines and according to relevant legislation and procedures.

 

Ability to absorb and apply technical information.

 

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

 

Knowledge of production management.

 

Desirable

Ability to work under pressure and short deadlines.

 

 

 

1.    Communicating effectively.

2.    Showing team spirit.

3.    Demonstrating integrity.

4.    Valuing diversity.

5.    Producing results.

6.    Showing service orientation.

7.    Seeing the big picture.

8.    Seeking change and innovation.

9.    Developing yourself and others.

 

 

 

Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions.

 

Annual salary (Net of tax)\:  82,234 CHF

 

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

 

Additional Information

 

Initial period of one year, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

 

Dependency allowances

7,939 CHF per year for dependent spouse;  6,398 CHF per year for each dependent child.

 

Language allowance

Arabic, Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish\: 4,788 CHF per year for two of these languages, and 3,192 CHF per year for one of them.  The allowance is not payable for the mother tongue or the main working language of the staff member.  The grant of this allowance is subject to examination.

 

General Service posts are generally subject to local recruitment.  However, a limited international recruitment package may be applicable.

 

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

 

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

 

The Organization reserves the right to make an appointment at a grade lower than that advertised.

 

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

 

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

 

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

 

Additional background checks may be required.