Business Intelligence Assistant

UNICEF is mandated by the United Nations General Assembly to advocate for the protection of children's rights, to help meet their basic needs and to expand their opportunities to reach their full potential. UNICEF is guided by the Convention on the Rights of the Child and strives to establish children's rights as enduring ethical principles and international standards of behaviour towards children. The United Nations Children's Fund (UNICEF) has been present in Brazil since 1950, supporting the most important changes in childhood and adolescence in the country. UNICEF participated in major immunization and breastfeeding campaigns; the mobilization that resulted in the approval of Article 227 of the Federal Constitution and the drafting of the Child and Adolescent Statute; the movement for universal access to education; programmes to combat child labour; among other great advances in guaranteeing the rights of Brazilian girls and boys. In recent decades, Brazil has promoted a strong process of inclusion of children and adolescents in public policies. However, a significant portion of the population remains excluded. Therefore, in its cooperation programme with the Brazilian Government for the period 2024-2028, UNICEF focuses its efforts on the most vulnerable and excluded girls and boys, with a special focus on children and adolescents who are victims of extreme forms of violence. These children and adolescents in situations of greater vulnerability are spread throughout Brazil, but they are more concentrated in the Amazon, in the Northeast and in large urban centers. Through the UNICEF Seal, UNICEF promotes commitments to guarantee the rights of children and adolescents in the Northeast and in the Amazon regions in Brazil. In large cities, UNICEF works with a focus on reducing intra-municipal inequalities, through the #AgendaCidadeUNICEF.

Brazil Office Individual Giving Program has 219,385 active donors and needs to collect, monitor and make the financial reconciliation of thousands of monthly transactions with banks, credit cards and utilities companies. A strong database maintenance, routines of data import and export, and specific demands or exceptions to automatic processes needs to be performed to assure the process of donations.

The UN Volunteer will perform daily tasks, and keep the database updated with personal and financial data; and assure that every donor data recorded is accurate for processing. Support in data maintenance and checking the accuracy of the data in all process, provide valuable input to keep data integrity.

Under the supervision of the Fundraising Specialist, the UN Volunteer will assist in data validation and quality control, analysis of campaign results, review of the status of the donations and pledges in Salesforce performing very detailed checking against the information we have in our Payment Gateway, and processes that contribute to optimizing the operational and analytical management of the area.
They will undertake the following tasks and responsibilities:

• Daily update UNICEF database both in parts: donors’ personal data and financial data.
• Manage and monitor operational processes related to Donor Care and Acquisition campaigns, contributing to the proper execution of the area's workflows.
• Perform validations and quality controls on the information managed in the current CRM (Salesforce) and other systems used by the team.
• Contact suppliers and telemarketing agency for the validation, reconciliation, and follow-up of information sent and received.
• Verify and ensure the correct implementation of changes and updates on PSP platforms and associated systems.
• Monitor and follow up with various teams on priority cases and incidents related to donors, campaigns, and operational processes.
• Provide support in the development and updating of validation, control, and monitoring tools that contribute to optimizing the area's operational and analytical management.
• Prepare reports and provide support in information analysis for decision-making.
• Support the continuous improvement and documentation of processes related to data management and fundraising campaigns.
• Perform other related tasks as required by the Business Intelligence team