Digital Platforms And Documentation Officer

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The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

The Office of Climate Change, Biodiversity and Environment (OCB) works to ensure that countries and stakeholders respond to the challenges of climate change, biodiversity loss, and environmental degradation. OCB provides a cross organizational coordination role on these issues and is the focal point to major multilateral environmental agreements including the United Nations Framework Convention on Climate Change Conferences (UNFCCC), and the Convention on Biological Diversity (CBD). The Office also assists FAO Members in their responses towards the interlinked challenges of food security, climate change, biodiversity loss and environmental degradation including through facilitating access to climate and environmental financing such as the Global Environment Facility (GEF) and the Green Climate Fund (GCF). In addition, OCB hosts the Globally Important Agricultural Heritage Systems (GIAHS) Programme, the Treaty on Plant Genetic Resources for Food and Agriculture and the Commission on Genetic Resources for Food and Agriculture as well as FAO's work on environmental safeguards and leads the Programme Priority Areas on Climate Change (PPA BE1) and Bioeconomy for Sustainable Food and Agriculture (PPA BE2).

The Secretariat of the International Treaty on Plant Genetic Resources for Food and Agriculture (ITPGRFA) performs the tasks established under the Treaty, and arranges for and provides administrative support for sessions of the Treaty's Governing Body and for any subsidiary bodies, as may be established, and assists the Governing Body in carrying out its functions, including the performance of specific tasks that the Governing Body may decide to assign to it.

The position is located in the Secretariat of the International Treaty on Plant Genetic Resources for Food and Agriculture at FAO headquarters in Rome, Italy.

Reporting Lines

The Digital Platforms and Documentation Officer reports to the Technical Officer in charge of the operations of the Multilateral System of Access and Benefit-sharing (MLS) and the Global Information System (GLIS) of the International Treaty on Plant Genetic Resources for Food and Agriculture (ITPGRFA).

Technical Focus

Corporate web content management and publishing, digital product workflows for official documentation, content development and content updates on FAO corporate CMS, user access analysis using corporate analytics tools, information architecture and metadata, supporting communications efficacy and ROI insights, user support for Treaty related information systems, and outreach/feedback mechanisms for stakeholders.

Key Results

Responsible for the daily operations of the Treaty Corporate Website and the digital assets of the Secretariat, including the timely publication of multilingual web content and official meeting documentation; the publication of reliable data and online reports; and the review and improvement of user experience and stakeholder engagement across the Treaty website and related systems during Governing Body sessions and the intersessional period to support communications efficacy and ROI insights.

Key Functions

• Develops, tests and debugs FAO Websites using the corporate Web Content Management System (SiteFinity) and standard template/existing dynamic modules in collaboration with the OCC Web team.

• Provides direct support for the preparation, publication and dissemination of official documents and information products for meetings and conferences in line with FAO's writing style and FAO visual identity guidelines and in compliance with FAO web, logo and publishing policies.

• Collects, analyses and structures programme data to generate dashboards and reports aligned with corporate analytics standards and the Treaty's communication and reporting needs, including synthesize insights to guide continuous improvement, including tracking engagement, multilingual performance and stakeholder interaction patterns. Contributes to the development and improvement of tools, methods and workflows for content production, web publishing and data handling.

• Maintains and updates databases, registries and web pages; ensures quality, consistency and version control.

• Participates in multidisciplinary teams and contributes to training tools/materials and the organization of workshops/webinars.

• Supports the organization, conduct and follow-up of meetings, consultations and conferences, including the development and production of required materials and timely web updates.

Specific Functions

• Implements front end updates and enhancements on the FAO corporate Content Management System (e.g. SiteFinity) for the ITPGRFA website; builds and refines page templates, components and content types; ensures accessibility (e.g. Web Content Accessibility Guidelines), multilingual consistency, metadata, tagging and Search Engine Optimization basics.

• Supports the coordination of digital workflows for the Governing Body documentation and intersessional bodies (authoring, clearance, layout, metadata, web posting, and archiving); ensures adherence to corporate editorial, branding and records standards.

• Supports extraction, cleaning and analysis of operational and programmatic data; prepares tables, visuals and online reports (e.g. germplasm flows, usage statistics); contributes to consolidated analyses presented to the Governing Body and other fora.

• Supports communications and outreach activities linked to Treaty outputs; designs and manages simple feedback loops (online forms/surveys/comments) and synthesizes insights for continuous improvement; tracking engagement around key Treaty outputs, monitoring performance of multilingual content, and analyzing stakeholder interaction patterns.

• Contributes to the maintenance and incremental improvement of Treaty-related information systems (e.g. portals, registries); provides basic help desk/user guidance, collects issue reports and coordinates fixes with technical counterparts (e.g. Digital FAO and Agro-informatics (CSI)/Office of Communications (OCC).

• Supports timely web publication of decisions, notifications, calls, and committee materials; maintains content calendars, document trackers and status dashboards.

• Applies corporate standards for accessibility, multilingual content, data protection, open data, and web security; performs routine checks (broken links, redirects, performance, analytics) in line with FAO's writing style and FAO visual identity guidelines and in compliance with FAO web, logo and publishing policies.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree (Master's degree or equivalent) in computer science, information science, information systems, political sciences, law, international relations, education, or related field.

• Three years of relevant experience at an international level in digital and documentation management - related support.

• Working knowledge (proficiency - level C) of English and intermediate knowledge (intermediate - level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish).

Competencies

• Results Focus

• Team Work

• Communication

• Building effective relationships

• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions, is desirable.

• Extent and relevance of experience in supporting multilingual web content on enterprise Content Management Systems (e.g. Sitefinity, Drupal, SharePoint publishing) and coordinating web publishing workflows from draft to release.

• Proven skills in web editing and front-end updates (HTML/CSS basics, image optimization, accessibility checks) and in applying information architecture (navigation, taxonomy, tagging).

• Extent and relevance of experience with data collection, cleaning and descriptive analysis (e.g. Excel/Power Query, basic data visualization) and producing online reporting pages.

• Familiarity with document production standards for intergovernmental processes (templating, metadata, versioning, multilingual alignment) and with records/web archiving practices.

• Extent of experience in supporting technical programmes for biodiversity or plant genetic resources for food and agriculture.

• Extent and relevance of experience supporting stakeholders and users to collect feedback and translate it into content and UX improvements.

• Knowledge of FAO publishing/web standards, Treaty related portals (e.g. ITPGRFA website, MLS/GLIS related tools) and collaboration with corporate IT/communications teams is an asset.

• Extent and relevance of knowledge of JavaScript and CSS frameworks.

• Extent and relevance of experience in C# development.

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HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications and language skills;
• Candidates are requested to attach a letter of motivation to the online profile;
• Once your profile is completed, please apply and submit your application;
• Your application will be screened based on the information provided on your online profile;
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/. These qualifications should be in alignment with the International Standard Classification of Education (ISCED) mappings.
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications;
• Incomplete applications will not be considered;
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered;
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp

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