Starting Date / Initial Contract Details ASAP. 80%-100%, open-ended contract.      

Role Summary
 
‍In collaboration with broader Engagement team, maintain, sustain and develop Medair’s donor relationship with Swiss mass and middle donors, being “the voice of the donor” providing optimal and timely donor customer/care service thus helping increase credibility and loyalty.

Project Overview 

‍Responsible for providing customer service (including “thank you management”) by stewarding and building relationships with new and existing donors in order to sustain and develop the portfolio of mass and middle donors actively, contributing to achieve overall Engagement Team objectives.

Workplace & Conditions Global Support Office (GSO) position based in Zurich, Switzerland, Swiss or eligible EU citizens, or those with a valid work permit for Switzerland.

Responsibilities

Development of a donor portfolio in the middle giving-level segment :

·        Prospection and outreach – Conduct prospect research and maintain a prospect pipeline in Salesforce, follow-up across active prospect relationships

·        Donor acquisition – Leverage networks and actively research networking opportunities to present Medair and acquire new donors; develop journey to convert prospects and leads to acquisitions

·        Mass donor upgrade – Analysis and monitoring of the mass donor portfolio to identify donors with higher giving potential, cultivation of targeted mass donors to upgrade to the middle donor portfolio

Donor engagement :

·        New donor onboarding – Understand the new donors’ needs and identify opportunities to engage new donors

·        Donor stewardship – Ensure tailored communication, including thank-you messages, to build lasting donor satisfaction and loyalty 

·        Event management – Assist in planning, organizing and implementing donor events aiming at build loyalty

CRM maintenance :

·        Donor records management - Maintain the CRM system with qualitative and accurate data through regular updates of contact details, communication preferences, and donor engagement activities

Qualifications, Experience & TechnicalCompetencies 

·        Degree level in Marketing,Sales, Account Management or Communication

·        Strong working knowledge of written and spoken Swiss German/German and English, French would be a plus

·        Demonstrable professional success in the areas of fundraising, marketing, sales or customer service 

·        Experience in CRM /sales management software, preferably Salesforce, and advanced user in MSOffice

·        Work experience in NGO sector or in private or public sector 

Behavioural Skills 

·        Strong networking and relationship-building skills through effective, inspiring communication

·        Consistent service-driven approach focused on meeting donors’ needs through active listening

·        Deep understanding of global humanitarian contexts with analytical and strategic mind 

·        Efficient management of multiple priorities with attention to detail and a result-oriented mindset

·        Self-driven and proactive, collaborative and flexible, taking ownership and contributing to team success 

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Team Spiritual Life

Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.

Before you apply

Please ensure you are fully aware of the:

  1. Medair organisational values.
  1. Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.
  1. Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed. Advertised on Jobupfree.

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At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.