Communications Technician - Video Conferencing Technician

The Economic Commission for Western Asia (ECWA) was established on 9 August 1973 pursuant to Economic and Social Council’s resolution 1818 (LV). Its purpose was to stimulate economic activity in member countries, strengthen cooperation between them promote development.

ESCWA's objectives are to support economic and social development in member countries, to promote interaction and cooperation between member countries, to encourage the exchange of experience, best practice and lessons learned, to achieve regional integration and ensure interaction between Western Asia and other regions, and to raise global awareness of the circumstances and needs of member countries.

ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory.

ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialized agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council.

The video conferencing technician is a client-facing individual who provides audio-visual technical support in ESCWA conference rooms. This role also supports different virtual meeting platforms and performs level 1 troubleshooting of audio-visual systems. The technician will work as part of a team or individually on given assignments without supervision.

Within the delegated authority and under the supervision of Telecommunications Technician or his/her designated mandated representative(s), the UNV Communications Technician - Video Conferencing Technician will:

1. Install, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity.
2. Assist in meetings’ preparation by preparing and configuring conference hardware in various locations throughout the Commission and operates equipment during conferences.
3. Provide support and training for users of conference systems. Install, operate and maintain the technical equipment used to record, amplify, enhance, mix or reproduce sound. he/she will identify the sound requirements for a given task or situation and perform the appropriate actions to produce this sound.
4. Test equipment and setting up the necessary Wide Area Networking (WAN) links before conferences.
5. Operate the relevant room equipment during the conferences. The UN Volunteer must oversee the entire conference for some time to ensure that all equipment is functioning properly.
6. Ensure that the equipment necessary for each video conference is tested and working properly. This will require working knowledge and experience on Cisco, Tandberg video conferencing endpoints, gateways, and multipoint control unit products; online virtual conference platforms such as Zoom, Ms-Teams, Cisco WebEx, remote simultaneous interpretations (RSI) platforms KUDO, Interprefy, Interacio; audio mixers hardware and configuration; LAN/WAN protocols and technologies; Switches and Routers; and an overall understanding of satellite communication technologies.
7. Assist with the maintenance and operation of audio conference equipment, audio mixers and interpretation systems.
8. Research and evaluate new conference products ensuring compatibility with current operations standards and growth for future needs.
9. Assist with the distribution and return of CIT equipment for DPKO and with Inventory Management functions such as receipt, inspection, issue, return-to-stock, write-off, shipments and stock checks.
10. Perform other duties as required.