Salesforce LeadNewLondon, UK

About GiveDirectly

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011, delivered cash to more than 1.5 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. Team members bring experiences from the private sector, NGOs and government. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations -- it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, fast moving and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed and grow. We actively seek to recruit individuals from the communities we serve, and are constantly working to foster a workplace that supports diversity, and is truly inclusive in reality, not just intent. We support flexibility, take care of each other, have fun, and create professional growth opportunities.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.

About this role

As the Salesforce Lead, you will be the sole owner of the Fundraising Salesforce platform. Collaborating with leadership and cross-functional teams, you’ll help shape GiveDirectly’s CRM strategy and vision, translate business requirements into Salesforce solutions, and develop and implement system improvements that empower Fundraising and Global Services teams to raise more money and operate efficiently. You will play a critical role in ensuring the platform meets the organization’s strategic goals. 

You’ll combine technical expertise with a deep understanding of organizational needs to design and maintain a scalable, secure, and reliable system. From automating processes to enhancing data quality and integration, your work will directly support GiveDirectly’s mission of helping people living in extreme poverty.

Reports to: Director of Data

Level: Manager

Travel Requirement: Must able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits

What you’ll do:

• Collaborate with leadership to shape a clear vision for the Fundraising CRM system and develop new capabilities that save users time and increase the effectiveness of fundraising activities.
• Work with stakeholders to identify integrations, apps, and tools that enhance their fundraising capabilities
• Leverage Salesforce functionality to enhance and expand fundraising capabilities by automating manual processes with tools like Flows and Apex, and by developing features to track fundraising tasks, activities, and donor interactions.
• Ensure exceptional data quality and system performance reflected by high stakeholder trust, consistent usage, and decreasing incidents as we scale. 
• Develop tools to monitor and improve data quality and system performance, and make system changes with confidence
• Establish and maintain a scalable security model based on least access principle
• Design data model to reliably record donation and fundraising activity data necessary for donor management, analysis, and financial reporting
• Upload, clean, and maintain large datasets while ensuring data accuracy and consistency
• Own administration of the system to ensure it is secure, reliable, and user friendly. 
• Collaborate with the engineering team on the technical design and implementation of Salesforce, with a special emphasis on the integration between Salesforce and GiveDirectly’s website
• Partner with managers of other Salesforce instances in the organization to build scalable, reusable tools and frameworks that streamline development and create long-term value for the organization
• Ensure Salesforce is a reliable, consistent, accurate record of all donations and details, and conduct regular system audits to catch errors and issues
• Manage all system configurations
• Set up and onboard new users
• Troubleshoot and resolve issues related to Salesforce applications and integrations
• Contribute to a collaborative and knowledge-sharing culture by helping develop internal documentation and best practices.

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Language Requirement: English
• Language Preferences: English
• You are a technical leader who: 
• Proactively identifies opportunities to leverage Salesforce to increase revenue
• Develops a vision and gets buy-in from leadership
• Prioritizes the most important work across many stakeholders and requests
• Demonstrates expertise in custom object and field design 
• Has experience querying relational databases using SQL, SOQL, or other query languages
• Follows development best practices to efficiently deliver high quality solutions
• Considers the long run implications of design decisions to ensure that systems scale and are resilient to changes over time 
• Has proficiency in Apex, Visualforce, Lightning Components, and Salesforce APIs
• Stays up-to-date with Salesforce advancements and industry trends to continuously improve our Salesforce environment
• Can leverage tools to extract, clean, manipulate, and analyze data to make operational decisions
• Has at least 3 years of experience working with Salesforce
• You are an excellent project manager who: 
• Takes responsibility for defining project objectives, roles, and timelines
• Understands the goals, motivations, and context of your stakeholders
• Turns ambiguity into concrete technical requirements
• Is comfortable managing multiple projects at a time and prioritizing the most important work
• You are an effective risk manager who: 
• Exercises good judgment in prioritizing, resolving, and escalating risks
• Develops system safeguards that scale and are resilient to changes
• Diligently ensures Salesforce is secure and working as intended

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles. 

• The United States base salary for this role is $99,000.
• The Kenya base salary for this role is $61,900.

This role is fully remote, so if you are not based in the US or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process. 

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement 
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Unlimited PTO (that we encourage staff to take!)
• Desk allowance and flexible work location

 #LI-REMOTE

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

GiveDirectly is an Equal Opportunity Employer that values the strength diversity brings to the workplace. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

US applicants only:  We invite you to "Know Your Rights" as an applicant.

Commitment to Safeguarding

As a global organization serving some of the world’s most vulnerable communities, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any sexual exploitation, abuse, and harassment issues relating to potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

These efforts help us continue to build and maintain trust with the communities we serve, and prevent harm to our recipients.

Interview Venue and Accessibility

We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! 

We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org. Please include the word "Accessibility" in the email title.

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!