Systems Infrastructure Analyst

Job Profile:

The IT infrastructure Specialist provides technical expertise in the installation, maintenance and monitoring of specific IT systems to ensure their optimal and effective utilization. The incumbent must have thorough knowledge of different computer software and hardware platforms.

Duties and Responsibilities

• Performs regular IT tasks in all areas such as systems administration, monitoring, patching, scripting and database administration;
• Provides service desk support for incoming queries and issues related to computer systems, software and other hardware;
• Maintains and secures appliances, desktops and servers implementations;
• Maintains and updates knowledge base articles;
• Recommends alternative technologies or improvements to enhance information systems to support organizational goals;
• Supports in the implementation of infrastructure projects;
• Monitors systems, infrastructure and network, and ensures improvements of performance, availability and usability;
• Implements security measures and ensures data integrity;
• Develops training materials and user documentation;
• Resolves hardware incidents and initiates warranty repairs;
• Responsible for user account management, including on-boarding and off-boarding of users, access rights and group membership administration and user mailbox administration;
• Keeps abreast of latest technology trends and developments;
• Reviews technical architectures and proposes improvements to satisfy forecasted requirements;
• Guarantees the availability of printer systems;
• Implements cyber security solutions governed by the Head IT Security;
• Monitors and reports on SLAs defined with external partners and consultants;
• Deals with all departments/units on the subject of IT services;
• Carries out other related tasks assigned by the  Director, Information Technology Unit.

Qualifications and Experience

• Bachelor’s Degree in Computer Science or a related field;
• IT certifications and other relevant certifications;
• A minimum of 8 years relevant professional experience;
• Experience of working in an international development institution is an added advantage;
• Fluent in English. A good working knowledge of German is highly desirable. 
• A good working knowledge of Arabic, French, or Spanish is an added advantage. 

Technical Competencies

• Familiarity with SAP, OpenText, PowerShell Scripting;
• Very good knowledge in Microsoft On-premise Operating Systems and Microsoft Desktop and Microsoft Office products;
• Very good knowledge of Cisco equipment and solutions as well as security solutions;
• Demonstrated experience in maintaining VMware virtualization platform;
• Experienced in Cloud technologies;

Behavioral  Competencies

• Subject Matter Knowledge - The in-depth understanding and expertise in specific fields relevant to the OPEC Fund's operations and the individual's role.
• Collaboration and Teamwork - The ability to effectively work with colleagues, stakeholders and partners to achieve shared goals.
• Customer Centricity  - The ability to focus on comprehending and addressing customer needs; consistently deliver exceptional service and foster strong, lasting customer relationships. 
• Cross-Cultural Sensitivity - The ability to take into account the variety of the human experience and how it contributes to the workplace and to demonstrate  respect for diverse cultures and viewpoints.
• Effective Planning and Follow Up - The ability to set clear goals and priorities; skillfully organize tasks for efficiency; consistently follow through on commitments and plans. 
• Sense of Responsibility - The ability to demonstrate ownership and accountability in tasks and outcomes; uphold reliability and commitment to fulfilling responsibilities.