Internship: Supporter Experience Intern, Individual Giving Team - Private Sector Partnerships Division - Rome, Italy

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

United Nations World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.  We are currently seeking to fill an intern position Private Partnerships Division (PSP) /Individual Giving, based in Italy/Rome.

BRIEF DESCRIPTION OF THE DIVISION

WFP currently has the fastest growing global individual fundraising programme. Our focus is a digital-first strategy, working through a centralized global team recruiting supporters primarily through digital channels (Meta & Search) and building an outstanding supporter experience through a multi-channel loyalty programme that aims to deliver a best-in-class donor experience. The programme now recruits donors in English, French, German, Spanish and Arabic, with language capabilities also including Korean, and it delivers the supporter experience through email, SMS, WhatsApp, outbound telephone and Meta. 

GENERAL INFORMATION

• Title of Post: Supporter Experience (SX) Intern
• Supervisor: Global Regular Giving Specialist
• Unit: Private Partnerships division – Individual Giving Team
• Country: Italy 
• Duty Station: Rome/Italy
• Duration of internship: 8 months
• Expected Start Date: tentative 01 Jan 2025

DUTIES AND RESPONSIBILITIES

Under direct supervision the candidate will perform the following duties:

• Assist with monthly multi-channel fundraising activities (such as: creating donation landing pages, testing emails, landing pages, follow up media messages, and refresh content of journeys, proofreading etc.);
• Support the development of new creative propositions, scoping suitable information and briefing relevant stakeholders;
• Support the optimization of ongoing activities, including telemarketing operations and automated emails, working closely within data analytics and tech team;
• Develop Supporter Experience monthly performance reports (gathering, organizing and presenting data)
• Complete data monitoring/auditing processes (follow up daily/weekly reports, duplicate checks, reconciliation of data, imports, exports, etc.);
• Attend meetings and webinars on relevant topics as available;
• Support with special projects and undertake additional responsibilities as required.

QUALIFICATIONS AND EXPERIENCE

• Currently enrolled in an undergraduate or graduate programme from a recognized university OR recently graduated from an undergraduate or graduate programme (within six months prior to the application to the internship programme) from a recognized university;
• University course attendance in the past 12 months.

KNOWLEDGE & SKILLS

• Proficiency in MS Office (especially Excel - use of formulas, pivot tables etc.).

Desirable

• Experience in fundraising (particularly in Individual Giving or Supporter Care);
• Understanding of digital marketing, such as email.

Required soft skills

• Strong analytical skills;
• Excellent attention to detail and strong communication skills;
• Ability to plan and organize work with reasonable supervision;
• Ability to take initiative to solve problems and seek solutions;
• Work effectively in a multi-cultural environment and international organization;
• Demonstrate ability to quickly shift from one task to another to meet multiple support needs;
• Uses tact and courtesy to give and receive information with a variety of individuals (people oriented);
• Motivated team spirit and contributed to an inclusive and sound working environment (team player).

WORKING LANGUAGES

Excellent written and spoken English is required (proficiency/level C)

Excellent written and spoken German is required

Fluency in German, Arabic and/or French would be an asset.

SUPERVISION

Under the direct supervision of Regular Giving Specialist.

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn.  Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

LEARNING ELEMENTS

At the end of the assignment, the Intern should:

Have a better understanding of fundraising communications and best practice, project management, supporter care operations.
Have the ability to develop basic reports and analyse data.

Experience delivery of an end-to-end project within a set timeline.

TERMS AND CONDITIONS:

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
• WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.