Protection Caseworker (Case Management) – Tripoli

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non- governmental partners.  IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the overall supervision of the National Senior Protection Associate, and the direct supervision of the Senior Protection Assistant, and in close coordination with other colleagues, the successful candidate will conduct all steps of the case management process for the assigned cases. 

1. Undertake regular visits to assigned locations, or at the IOM office, to identify and follow up with protection cases;

2. Conduct vulnerability screenings and in-depth assessments in assigned locations to help identify the urgent needs and possible solutions;

3. Prepare assistance plans and provide regular, timely and comprehensive follow-up in coordination with specialized protection colleagues and under the supervision of the Senior Protection Assistant (Case management);

4. Inform beneficiaries of all relevant services available. Refer cases to relevant partner organizations and international organizations for appropriate follow-up and/or to other units within IOM for their respective follow-up;

5. Maintain up-to-date case records of all assigned cases and promptly complete all data entry and reporting requirements;

6. Conduct weekly follow-up visits in Host-families and prepare a weekly report that includes all updates on assigned cases in HFs.

7. Carry out administrative duties as requested;

8. Participate in case-management meetings and other protection meetings;

9. Perform other duties as may be assigned.

Senior Protection Assistant (Case Management)

The incumbent is expected to demonstrate the following values and competencies:

Values

·Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

·Integrity and transparency maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

·Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

·Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

·Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

·Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.

·Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

·Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies[1]– behavioural indicators level 2

·Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

·Empowering others and building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

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