Support Manager Jordan Camps Area - Open to internal candidates only

What we are looking for

We are looking for candidates with a background and experience in support or operations management with solid knowledge of logistics, procurement, HR, and finance functions within humanitarian/ recovery context.

Knowledge and experience in project implementation.

What you will do

The Area Support Manager is a critical senior leader in the NRC Jordan Camps Area Office. Based in Azraq and Zaatari camps, the role is responsible for all support functions (HR, Logistics, and Finance) in the Camps Area Office. 

Responsible for supporting a portfolio of roughly USD 6m, the Area Support Manager is a member of the Area Management Group and is responsible for supporting the Area Manager in delivering the area-level strategy and action plans. 

Working closely with the Head of Support in Amman, the Area Support Manager ensures that all support functions operate to maximum efficiency and effectiveness and takes the lead on implementing all area-level strategic initiatives.

Key responsibilities

• Member of the Area Management Group.
• Provide input on operational support to the Area Plan of Action. Co-ordinate and align operational support with program plans at the Area level, ensuring procurement plans, HR plans, and spending plans for each project are in place, ensuring quality support to project implementation.
• Responsible for support resource allocation at the area level in line with Master Budget and available donor budgets and driving optimization of operational costs initiative at the area level.
• Contribute to strengthening the CO and Area level implementation through the creation of relevant SOPs and procedures.
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
• Responsible for implementation of new country specific technical SOPs, guidelines and tools in the Area (HR, Logistic and Finance).
• Oversee implementation of identified risk mitigation measures, including compliance spot checks in line with anti-corruption risk mapping.
• Responsible for developing regular reports at Area level to Country Office and AM.
• Line management and capacity building of support staff on Finance, HR & Admin and Logistics

Please download the detailed job description to learn more about the position. 

What you will bring

• Minimum 5 years of experience in a management position as a Support/Operation Manager in a humanitarian/ recovery context.
• Solid knowledge of Logistic and procurement, HR, and finance routines in a humanitarian context.
• Experience in the implementation of humanitarian projects/programs.
• Fluency in English, both written and verbal.
• Excellent communication skills.
• Ability to work under pressure, independently, and with limited supervision.

What we offer:

• Duty station: Azraq & Zaatari Camps. 
• Contract: Until Dec 2025. Renewal based on funding and performance.
• Travel: N/A, only when required in Amman office.
• Salary/benefits: Grade 8 on NRC’s Jordan national salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• This position is open to internal candidates only (Current employees) and candidates who have the legal right to work in Jordan.
• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your national identification card. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted. 
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. 
• If you have any questions about this role, please email mero.recruitment@nrc.no with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.   

 Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC's operations in Jordan here.