Digital Workplace and Knowledge Internship

Hardship Level (not applicable for home-based)

H (no hardship)FamilyInternship2024-12-01December 2, 2024Terms of Reference

Internship

Division of External Relations, Digital Workplace and Knowledge

UNHCR, the UN Refugee Agency, is offering an internship position within the Division of External Relations, Director’s Office.

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women, and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.

Title: Internship
Duty Station: Budapest, Hungary
Duration: 6 months
Contract Type: Internship, full-time basis
Start date: December 2024 or January 2025

Organizational context

UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.

Established in December 1950, the Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. For more than six decades, UNHCR’s work has helped over 50 million refugees restart their lives. UNHCR teams are in the field in over 125 countries, using their expertise to protect and care for nearly 65 million people who have been forced to flee their homes.

The internship position sits in UNHCR's Division of External Relations, Digital Service, Digital Workplace and Knowledge Unit (DWK).

The DWK unit is responsible for the coordination of content and overview of the information structure of the Digital Workplace's intranet, communities of practices and internal digital engagement supporting the UNHCR workforce.

It also manages the Digital Workplace project that will enable colleagues to work from anywhere in a way that seamlessly transcends the physical workplace. In effect, getting work done and meeting with colleagues should be as frictionless as possible regardless of physical location and device.

This digital hub will introduce the intranet as a gateway to all core systems required by those working for UNHCR. This hub would also feature intelligent capabilities based on the currently signed in user, ensuring that in addition to corporate content, targeted and tailored information, bots, tools, and links would be available based on role, location, and other relevant criteria. The new digital workplace will take advantage of machine learning and AI and lead to greater workforce efficiency.

The Digital Engagement Intern will report to the Senior Digital Engagement Officer and assist the Digital Workplace and Knowledge Unit with digital engagement on the various platforms.

What are we looking for?

We are looking for a dynamic person who is an excellent communicator and has a good understanding of the UN system and humanitarian issues, and/or external relations. The incumbent will report to the Head of Unit, Digital Workplace and Knowledge. The ideal post-holder will be comfortable working in a fast-paced and reactive environment, have the skills and ability to support a small team on creating content, internal communications & engagement, presentations, and reports and have excellent skills in Microsoft Office.

Key responsibilities will include

• Assist in overseeing the content and layout of the UNHCR Intranet, helping construct new sections and pages, and posting content as per the UNHCR web, editorial and branding standards.
• Assist with community engagement on the internal engagement platforms, supporting the community engagement team with engagement plans, schedules and guidance materials.
• Monitor analytics for the internal engagement platforms and create reports and dashboards for intranet analysis;
• Collect stakeholder feedback and act as a helpdesk for publishing requests;
• Assist in research for internal engagement content and compile information, liaising with colleagues within UNHCR;
• Assist in planning of intranet workshops, working groups and committees;
• Any other related duties as required.

Essential minimum qualifications and professional experience required

Eligibility

• Recent graduate (those persons who completed their studies within one year of applying) or current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of the Organization.
• Please note that candidates who have immediate relatives (father, mother, son, daughter, brother or sister) working as staff members, including a Temporary Appointment holder or a member of the Affiliate Workforce of UNHCR are not eligible.
• Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of full vaccination, independently of contract type and duration, unless the candidate is based in a location with documented lack of access to COVID-19 vaccines

Other qualifications

• Education and experience in Digital Communications (social media, web, etc.)
• Advanced skills and experience using Microsoft Office
• Good understanding of current online/digital technology
• Experience with site analytics platforms
• Quick learner who is self-motivated, has a positive approach and eager to grow their capabilities
• Strong writing skills and technological literacy and ability to use a wide range of web related applications
• Strong interpersonal skills and ability to maintain effective working relationships with people in a multicultural, multi-ethnic environment with sensitivity and respect for diversity
• Excellent verbal and written skills, with a precise attention to detail

Key Skills

• Excellent communication skills both orally and in writing
• Excellent social media and internal communication platforms skills is an asset
• Required languages: English is essential; any other language is an asset
• Interest in the humanitarian cause
• Excellent interpersonal skills
• Meticulous attention to detail
• Effective in time management and strong organisational abilities

Location
The successful candidate will be based with in Budapest. However, remote work is also a possibility.

Conditions
It is a full-time role with working hours starting from 9.00am to 6:00pm Monday to Friday (40 hours per week).

Allowance: Interns who do not receive financial support from an outside party but will receive an allowance to partially help to cover the cost of food, and local transportation.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

 

Standard Job Description

Required Languages

English

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Desired Languages

,

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Additional Qualifications

Skills

Education

Certifications

Other information

This position doesn't require a functional clearance

Home-Based

No