Technology Associate - UNOV

The United Nations Office at Vienna (UNOV) manages and implements the United Nations programme on the peaceful uses of outer space and supports UNOV/UNODC with various operational services.

As part of the United Nations Office at Vienna, the Information Technology Service (ITS) through its India Technology Hub (ITH) forms part of the ITS's vital delivery pillars in keeping with the UN's revised ICT strategy and is responsible for Information Technology Support, focusing on innovative, sustainable, affordable and robust digital solutions, cybersecurity measures and trainings to meet UNOV/UNODC requirements, also enabling availability of the solutions more generally across the UN Secretariat entities and beyond.

The Technology Associate will provide technical support across various ITS projects, applying a broad technical skill set to meet the needs of diverse assignments. The role requires a good understanding of multiple technologies and how they can be leveraged to support project goals and operational objectives effectively.

The Technology Associate will work under the direct supervision of the Head – India Technology Hub and will be responsible for the following tasks:

1. Technical Support and Troubleshooting:
o Assist in troubleshooting technical issues and providing solutions to ensure smooth functioning of IT systems and applications.
o Conduct system maintenance, software updates, and configuration as needed for various projects.

2. Project Application and Technology Integration:
o Support the integration of various technologies into projects, advising on best practices to maximize the impact of technology in achieving project goals.
o Provide insights on emerging technologies and recommend solutions aligned with project requirements.

3. Documentation and Process Improvement:
o Document technical processes, configurations, and project requirements to ensure consistency and knowledge sharing within the team.
o Assist in identifying process improvement opportunities within IT systems and workflows.

4. Collaboration and Training:
o Work closely with project managers and developers to support the technical aspects of project planning and execution.
o Provide technical training and guidance to team members, promoting efficient use of technology tools.

5. Other Duties:
o Provide additional support to the technology and operations teams as required to meet organizational objectives.