Project Manager/Technical Analyst

VN Category (INT / EXT / EOI):

Job Category:

This is an external vacancy notice open to external candidates and WTO staff. It is posted on the WTO internal as well as external career site. Eligible WTO staff on short-term, fixed-term or regular contracts and interns must apply through the Workday internal career site.

This is a Fixed-term contract funded through the regular budget. The duration will be two years with the possibility of extension, unless specified in the vacancy notice.

The WTO seeks to attract and retain staff members offering the highest standards of competence, efficiency and integrity and to build an organization that is representative of the Members and People it serves. As an equal opportunity and inclusive employer, the WTO gives full regard to competence and welcome applications from qualified candidates irrespective of age, disability status, gender, nationality, race, religion, sexual orientation, social origin or any other characteristic. Applications from non-represented Members (link) are particularly encouraged for all positions.

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The Secretariat of the WTO is seeking to fill a position of Project Manager/Technical Analyst in the Language Technology Section (LTS) of the Languages, Documentation and Information Management Division (LDIMD).

LTS is the technology arm of Language Services and a repository of the latest linguistic tools, technologies, and technical expertise. The Section comprises specialists in computer-assisted translation (CAT) tools, terminology databases, translation memories and other cutting-edge technologies such as speech-to-text conversion and neural machine translation used for specific client requests.

General Functions 

Reporting to the Chief of the Language Technology Section, the incumbent is responsible for the following:

1.    Act as a liaison among stakeholders to elicit, analyse, capture, and validate requirements for changes to language services and information systems.

2.    Manage the implementation of processes and services, contributing to their smooth running within the section, and by engaging with all internal and external stakeholders.

3.    Lead or contribute to change management and training activities related to the language services, in the context of the new Document Management System being developed inhouse. 

4.    Analyse and implement integrations of new tools with the language services and liaise with the IT Division as appropriate.

5.    Develop effective working relationships with the translation and other language services workflow stakeholders to assist in the delivery of projects, ensuring business continuity.

6.    Work closely with the Chief of Section to improve automations and translation processes flow. 

7.    Work closely with the LTS Chief and language services managers to gain stakeholders' consensus on efficient integrations/automations, through an evaluation of the advantages/disadvantages of each solution.

8.    Stand-in for the Chief of Section during absences, as required, and lead and motivate the project teams to deliver high-quality outputs.

9.    Work closely with LTS team to support projects involving complex systems such as CAT tools, indexing tools or any other technology. 

10.    Contribute to outreach activities related to the Section's work, including participating in the organization of workshops or conferences.

REQUIRED QUALIFICATIONS

Education:

Advanced university degree in engineering, computational linguistics, information management or a related field, is required. 

Additional professional qualifications in project management, change management and risk analysis, preferably in language services/documents production, is desired.

Knowledge and Skills:

Technical knowledge and skills:

•    Strong Project Management skills and proven experience managing complex projects.
•    Ability to synthesize complex or diverse information and to decompose problems into manageable components to facilitate identification of solutions.
•    Capacity to define and document business and functional requirements; grasp new concepts both in the Business Processes and IT systems domains.
•    Expertise in translation workflows, document production or publishing technologies.
•    Ability to analyse, and design ad hoc workflows aiming at automating translation projects.
•    Expertise in Business and Systems Analysis with ability to translate business needs into technical and organizational solutions. 
•    Knowledge of processes, technologies, and integration in document, translation, and related workflows.

Behavioural skills:

•    Proven organizational and time management skills and ability to manage multiple tasks with competing priorities in a dynamic environment and to work under pressure.
•    Ability to manage a project and lead the project team towards results.
•    Capacity to identify and propose solutions through outside-the-box thinking.
•    Excellent communication and presentation skills, including the ability to clearly articulate messages and tailor communication to a variety of audiences, such as management, key stakeholders, end-users, developers, and others. 
•    Excellent relationship building and interpersonal skills with the ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
•    Ability to face and cope with conflict situations. 
•    Capacity to work independently as part of a team, be proactive, take initiative and adapt to different environments. 

Organizational Competencies:

Core Competencies: 

•    Communicating for Results
•    Effective Collaboration
•    Cultivating Progressive Growth
•    Professional Accountability
•    Relevant Digital Proficiency
•    Diversity, Equity, and Inclusion

Leadership and Management Competencies:

•    Talent Centred Leadership
•    Coordinated Cross Functional Leadership
•    Self-Aware Leadership
•    Strategic Leadership

Work Experience:

A minimum of three to five years of relevant professional experience, including demonstrated experience in language and document production workflows and following projects throughout their life cycle (analysis through implementation) is required.

Languages:

Excellent level of English, both spoken and written is required. 

Working knowledge of French and/or Spanish is desired.

Additional Information:
 
Only applications from nationals of WTO Members will be accepted. 

The recruitment process will be undertaken as per Administrative Memorandum No. 976 (OFFICE(16)/15) on Staff Promotions and external recruitment through Vacancy Notices.

The initial fixed-term contract for positions up to grade 10 shall normally be two years, which shall be probationary, as per Administrative Memorandum No. 997 (OFFICE(23)/4) on Probation Policy. For Director positions, the Policy on evaluation of directors apply as per Administrative Memorandum No. 978 (OFFICE(17)/29).

The WTO may use various communication technologies such as video or teleconference for the assessment and evaluation of candidates. The recruitment process may also involve the use of various forms of testing, assessment centres, interviews and reference checks. 

Applicants may be required to sit a written examination. 

Applicants will be contacted directly if selected for an interview. 

Candidates not selected whose performance in the selection process nevertheless shows them to be suitable for a similar position may be kept on a roster for up to 24 months, and may subsequently be called upon as and when the need arises for additional resources.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the closing date – Geneva (Switzerland) time – stated in the vacancy announcement. 

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE CLOSING DATE WILL NOT BE ACCEPTED. 

The WTO is a non-smoking environment.