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Health Services Coordinator

Remote | Glendale

  • Organization: IRC - International Rescue Committee
  • Location: Remote | Glendale
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Public Health and Health Service
    • Managerial positions
  • Closing Date:

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
This position is only currently open to IRC staff.

Job Overview 
The Health Services Coordinator will be responsible for health and medical service coordination for new refugee arrivals, including ensuring compliance with domestic medical screenings, primary care establishment, and overall healthcare navigation. This position is charged with maintaining service provision and contract compliance for Health Services for Reception and Placement, Matching Grant, and Refugee Support Services clients. This position will also assist in health-related data collection for monitoring and evaluation of the specified program, as well as staff and intern supervision and partnership development.
Major Responsibilities: 
•Assess biodata and medical records of new refugee arrivals to determine priority of cases for care coordination, referral to services, and healthcare orientation. 
•Provide care coordination to ensure acute client needs are met in a timely and culturally appropriate manner, including sending referrals to available programs and services as needed.
•Coordinate initial medical screening for new refugee arrivals and act as main contact for medical providers and the Department of Economic Security (DES).
•Regular program oversight including monitoring/auditing of documents, records, and tracking tools for program case files and reporting. 
•Develop and implement strategies to enhance community outreach, engage stakeholders, and expand medical service providers partnered with IRC.
•Provide medical service providers’ training sessions to increase health equity for underserved populations, including refugees, immigrants, and migrants.
•Track activities and compile data to ensure donor deliverables are met, including drafting reports as required by donor and agency specifications.
•Provide supervision to various health services staff, AmeriCorps, volunteers, and interns. 
•Ensure coordination, development, and implementation of health literacy training activities for clients.
•Participate in program meetings and staff development activities.
•Other duties as assigned.
•Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
Key Working Relationships: 
Position Reports to: Senior Health Program Manager
Position directly supervises: Health Services Caseworkers, AmeriCorps, interns and volunteers within program
Indirect Reporting:  
Other Internal and/or external contacts: 
Internal: IRC staff, interns and volunteers
External: Community partners, sub-grantees, stakeholder partners, state refugee health coordinator, DES, DCS, medical providers
Job Requirements: 
•Undergraduate degree in public health or health-related field preferred; comparable related work experience may be substituted.
•Proficiency in written and spoken English skills; bilingual ability preferred.
•Strong organizational skills and detail oriented.
•Strong problem-solving skills.
•Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
•Computer literacy, database experience
•Ability to prepare accurate and timely reports.
•Ability to work independently and be a flexible team player.
•Must have a valid AZ driver’s license, active insurance policy and access to reliable transportation.
•Must possess or be eligible to receive a fingerprint clearance card.
Working Environment: 
•A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
•May require occasional weekend and/or evening work
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: 
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.