Programme Policy Officer (Roving-CFM Officer)

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANISATIONAL CONTEXT
Assisting more than 100 million people in over 80 countries each year, the World Food Programme (WFP) is the leading humanitarian food security organisation - saving and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. To achieve its mandate, WFP must ensure that it reaches the right people and that it manages its relationship with those individuals and their communities in a responsible, accountable, and effective manner.
The Analysis, Planning, and Performance (APP) Division is instrumental in advancing WFP’s Zero Hunger mandate by placing high-quality evidence at the core of strategic and operational decision-making, resource mobilization, and accountability. This approach ensures that operations are not only efficient and cost-effective but also transparent and responsive to the needs of beneficiaries. APP works to ensure that decision-making within WFP is grounded in credible, relevant, and timely data. This is achieved through a structured approach that spans the full programme lifecycle, from conducting initial assessments that inform programme design to monitoring outcomes for ongoing projects. APP’s services provide critical support in data-driven decision-making, strategic resource mobilization, accountable programme management, and integrated service delivery—ensures that APP not only meets its recurring responsibilities but also enhances the overall effectiveness and impact of WFP’s mission.
By consistently applying data-driven approaches, APP ensures that strategic decisions are well-informed, targeted, and effective. For example, timely data allows for adaptive strategies and proactive adjustments, enabling WFP to respond swiftly to emerging challenges and opportunities. Utilizing evidence-based insights, APP plays a crucial role in demonstrating the impact and necessity of WFP's programmes to donors and stakeholders. By aligning closely with organizational priorities, APP informs WFP’s capacity to achieve Zero Hunger in the most efficient, effective, and accountable manner possible.
Within the Assessment, Planning, and Monitoring (APP) division and Field monitoring unit, the Community Feedback Mechanism (CFM) team, works to define, develop and deliver guidance, tools, standards, and capabilities to support COs in implementing CFMs that meet WFP’s CFM assurance standards. In particular, the team focuses on:

• Developing, and maintaining the CFM standardization package that provides guidance, tools, and template in support of the operationalization of CFM standards throughout the organization.
• Support in-person or remote preparedness and emergency missions to set up robust CFMs able to respond to shocks.
• Monitor and report on CFM’s performance at the corporate level.
• Systematizing the collection, management, mixed-method analysis, and presentation of CFM data with a focus on utilization to achieve improved people-centred programming.
• Developing, implementing, and maintaining a digital solution package to support the intake, actioning, and resolution of CFM cases.
• Onboarding COs to the standard CFM digital solution to ensure harmonization of information and technical support.
• Within the global assurance project, provide technical support in strengthening 31 high-risk CO’s CFMs in line with CFM assurance standards
• Support all WFP CO’s with T1 beneficiaries to implement, scale up, or strengthen CFMs that meet WFP assurance standards.

JOB PURPOSE
Within the CFM Team in the Field monitoring unit, and under the direct supervision of the Global CFM Officer, the incumbent will support the unit's key activities, Regional Bureaux (RBx) and Country Offices (COs) as needed, in the design and implementation of Community Feedback Mechanism (CFM) that meet assurance standards.
The consultant will be expected to:

• Support COs in designing and implementing CFMs that are in line with corporate standards.
• Support in the development of guidance, tools and materials to support the CFM standardization initiative at the global level.
• Share guidance and knowledge with the aim of building the capacity of WFP offices on CFMs and its standards.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Provide remote or in-person tailored support to COs to enhance their CFMs and compliance with global standards.
• Deploy in response to emergencies or for up to 3-month TDYs to support CFM strengthening initiatives as needed
• Support COs in digital onboarding projects by guiding them in mapping out their CFM processes and defining their business requirements in alignment with global standards.
• Coordinate with the digital CFM team (n HQ and RBX as needed) for the implementation and maintenance of CFM digital solutions in Sugar CRM.
• Contribute to the development of guidance material, tools, and templates to support COs in adopting standardized corporate processes and systems to intake, action and resolve community feedback.
• Contribute to the development/maintenance, and implementation of a CFM in-emergencies package and lead the full range of field implementation and deployment of the solution as needed.
• Develop training resources and deliver training sessions for HQ, RBx, and COs audiences as needed to strengthen WFP internal capacity and awareness around CFMs.
• Conduct high-quality analysis of CFM data and contribute to the generation and dissemination of lessons learned and best practices.
• Support the development of a theoretical framework to assess the contribution of CFM to better community engagement practices within WFP programming.
• Support the facilitation of discussion and interpretation workshops with regional stakeholders Incorporating gender perspectives in all areas of work, to ensure equal participation of women and men.
• Other relevant tasks as required.

REQUIRED AND DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Minimum four years of experience in data analysis, monitoring and evaluation, or equivalent are required.
• Knowledge of key elements and processes of community feedback mechanisms is required.
• Technical fluency in the use of data visualization tools (Tableau and/or Power-BI) is required.
• Advance knowledge in the use of Excel is required.
• Experience working in a humanitarian response in a conflict and/or post-conflict setting is required.
• Experience in capacity building for different audiences is required.
• Ability to work with a diverse population of people of different national and cultural backgrounds, particularly valuing respectfulness and inclusively leveraging everyone's talents is required.
• Demonstrated experience in the use of data collection tools (MODA and/or Kobo Toolbox) is an asset.
• Knowledge of qualitative data collection methodologies is an asset.
• Knowledge of data protection, privacy and governance challenges and best practices is an asset.
• Willingness and ability to be deployed on short notice for field missions are essential.
• Technical experience in working with data analysis software, such as SPSS, R, Stata or similar applications is an asset.
• Familiarity with SugarCRM and/or other third-party or custom tools for the centralised management of beneficiary data is highly desirable.
• Demonstrated specialised knowledge of thematic protection data is an asset.
• Experience with WFP organisational structures and data systems is desirable.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
 

Education: Advanced University degree in International Affairs, Economics, Social Sciences, information management, statistics (or other relevant fields), or First University Degree with additional years of related work experience and/or trainings/courses.
 

Language:

Fluency (level C) in English and French/Arabic (level C) is required. Knowledge of additional official UN language (Chinese, Russian, and Spanish) or Portuguese (one of WFP’s working languages) is an asset.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.