Account Manager

CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, HR & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

Specific responsibilities will include but not be limited to:

• HR management.

• Operational management.

• Personnel management.

• Business development.

• Financial management.

HR management:

• Accountable for managing assigned clients.

• Responsible for meeting client objectives in accordance with contracted scope of work.

• Ensure total client satisfaction with the services being provided.

• Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.

• Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

Operational management:

• Provide assistance with ensuring compliance with local labor law.

• Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.

• Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.

• Management of 3rd party security, accommodation & other local service providers & fixers.

• Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.

• Management of crisis situation in accordance with the CTG crisis management SOP.

Personnel management:

• Support the recruitment department for new deployments.

• Responsible for deliverable's against the provided mobilization plan for new contracts.

• Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.

• Responsible for consultant duty of care & knowledge sharing on security threats & incidents.

• Approving consolidated payroll spreadsheets, supporting documents, etc.

• Checking for inconsistencies prior to authorization.

• Review consultant’s performance in accordance with client’s requirements.

• Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.

Business acquisition & growth:

• Actively promote CTG’s services & assist in building a network of key business partners & potential clients.

• Develop current & new client relationships through to contract negotiation.

• Represent CTG in meetings.

• Assist with the development of proposal responses.

This role reports to the Regional Operations Manager.

• University Degree in the field of business administration, HR or a related field with a minimum of 3 year of experience in Haiti (desirable).

• A relevant HR qualification & / or experience may be waived in lieu of a bachelors degree.

• Skills required for this job are typically acquired through the completion of an undergraduate degree & 5+ years of relevant experience.

• Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.

• Must be well versed in all Microsoft Office applications & experienced in producing reports for management.

• Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.

• Minimum 3 years of experience in HRM & client relations.

• Fluency in English & French.

The selected candidate is expected to manage CTG consultants working on UN projects.

• Qualified female candidates are strongly encouraged to apply for this role.

• Duty station may be changed depending on project requirements.