IT Operations Associate SC6 KANANGA DRC

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

PRINCIPALES FONCTIONS ET RESPONSABILITÉS (liste indicative et non exhaustive) :

Le titulaire du poste sera en charge de fournir le support aux utilisateurs dans le domaine des services informatique ;

Sous la responsabilité administrative du Chef de Bureau et la supervision technique du responsable de l’unité IT. Il/elle assumera les fonctions suivantes :

• Coordonner l’installation et la maintenance de l’infrastructure et des services IT pour rendre effective leur bonne marche·
• Assurer le contrôle des accès et la maintenance des équipements afin que le personnel soit bien équipé pour leur travail.
• Au besoin organiser des séances de formation pour s’assurer d’un usage optimal des outils et des systèmes en service.
• Aider à la préparation de documentations et guide pour l’utilisation des services.
• Analyser et proposer des solutions pour l’amélioration des services et des procédures en place Coordonner avec tous les partenaires pour adhérer aux consignes de sécurité.
• Produire les rapports définis dans le cadre de la gestion des opérations
• Maintenir l’inventaire et assurer la maintenance régulière des équipements, faire des recommandations dans le cadre de l’amélioration des services
• Suivre les procédures d’urgence en vigueur afin de faciliter les opérations du PAM dans le cadre de l’urgence et des condition particulière de sécurité
• Assurer toutes tâches complémentaires IT en support des opérations du PAM.

QUALIFICATIONS ET EXPERIENCE REQUISES:

Formation:

Niveau universitaire et diverses formations techniques dans les domaines Informatique et télécommunications.

Experience souhaitée:

Gestion et administration des systèmes d’exploitation.

Au moins quatre années d’expériences professionnelles à des niveaux de responsabilité de plus en plus élevés dans le domaine des technologies de l’information et télécommunication (souhaitable). Plus précisément, expérience en matière d’installation et de dépannage LAN, WAN, WLAN, VSAT et PABX, administration de système de messagerie Exchange Server, prise en charge des applications de bureau Office 365, infrastructure Microsoft Active Directory, assistance informatique et gestion des actifs informatiques

Connaissances et compétences:

Comprendre les aspects techniques de ton propre travail et les appliquer de manière complète et systématique pour analyser les problèmes techniques des clients et offrir des conseils et/ou des solutions à valeur ajoutée ;

Comprendre et suivre le normes et protocoles établis pour l’excellence du service dans son propre domaine afin de maintenir la qualité de la livraison et la satisfaction du client ;

Démontrer une compréhension pratique du matériel des logiciels des serveurs et de la gestion réseau existants pour résoudre les problèmes courants d’utilisateurs et des outils.

Maitrise de toutes applications de MS Office 365 et autres outils de productivité.

Connaissances linguistiques:

- La maitrise du Français oral et écrit est obligatoire.

- La connaissance de l'Anglais est nécessaire.

- La connaissance de la langue locale de la zone est un atout.

NOS VALEURS AU PAM:

• Intégrité
• Collaboration
• Engagement
• Humanité
• Inclusion

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.