Learning Solutions Manager

About the ICRC

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with the National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose Of The Role

The Learning Solutions Manager leads and oversees the ICRC’s learning and development ecosystem, infrastructure, and digital production. This role ensures coherence and strategic alignment across learning initiatives, encompassing both institutional and specialized/métiers learning programs.

The Learning Solutions Manager maintains oversight of the quality and relevance of each training initiative, ensuring that objectives, methods, tools, content, and media are thoughtfully developed and effectively implemented to meet organizational goals.

Main Duties & Responsibilities

• Leads the analysis and assessment of ICRC’s functional learning needs.
• Oversees the design and development of learning programs for institutional and high-priority training.
• Guides the creation, evolution, and renewal of the global learning and development portfolio for all staff.
• Manages the alignment of training programs within the ICRC’s Learning and Development (LnD) ecosystem; leads the Learning Advisory Board (LAB) and learning practitioner communities.
• Collaborates with the Monitoring & Evaluation Manager to ensure quality standards and evaluation frameworks for learning initiatives.
• Represents the Learning and Development Division in key forums and meetings, advocating for best practices and recommendations.
• Partners with the LnD Application Manager to drive development, deployment, and integration of technical infrastructure (learning management systems, digital production tools, and other training platforms).
• Monitors relevant technological advancements, needs, and trends in learning, conducting benchmarking of key competitors and suppliers in humanitarian services to inform future strategies.
• Champions the 70/20/10 learning model across the organization.
• Leads and supports the Learning Solutions Unit/DLPC team (12 people, with 2 direct reports).
• Serves as a functional reporting line for the Digital Learning Officer (DLO) team leader, ensuring consistency in methods and practices within the DLO team.

Relationships & Scope

• Internal Relationships: Engages with all Learning and Development Division units, other functional training entities, and the Learning Council.
• External Relationships: Connects with suppliers and think tanks on learning and techno-pedagogical development and shares insights with sector counterparts in learning technologies.
• Geographical Scope: Global Remit
• Reporting Line: The role reports to the Head of Learning & Development
   

Education and Experience Required

• Education: Master’s degree in learning, techno-pedagogy, or a related field or at least 10 years of experience in a similar role.
• Professional Experience: 12-15 years of professional experience, particularly in learning and development, ideally in humanitarian services.
• Language Proficiency: Fluent in English and French; additional languages are advantageous.
• Technical Skills: Strong IT knowledge, encompassing both hardware and software competencies.
• Domain Expertise: In-depth knowledge of learning solutions, tools, and methodologies; familiarity with functional training interventions is a plus.
• Management Skills: Proven experience in business case development, project management, and change management.
• Knowledge Management: Familiarity with knowledge management principles and social media technologies.
• Learning Technologies: Advanced proficiency in learning technologies, with the ability to leverage them effectively for organizational development.

Key & Functional Competencies

Key Competencies:

• Leadership
• Accountability
• People Management
• Teamwork and Collaboration
• Representing the ICRC
• Beneficiary and Client-focused

Functional Competencies (Proficiency Level):

• Design of Learning Programmes: Expert
• Organization Development and Effectiveness: Advanced
• Production of Learning Resources: Advanced
• Technological Awareness: Proficient
• Program Management: Advanced
• Stakeholder Management: Advanced
• Advisory and Consultancy: Advanced
• Planning, Forecasting, and Budgeting: Advanced

Additional Information

• Location: Geneva*
• Type of Assignment: Long-Term Assignment
• Activity Rate: 100%
• Grade: C2
• Target Starting Date: March 2025
• Application Deadline: Sunday, 24 November 2024
• Recruiter: Yana Makaveeva

Are you ready to take the next step in your career? Apply now!

The ICRC values diversity and is committed to fostering an inclusive working environment. We warmly welcome applications from all qualified candidates.

*Please note that relocation support is not provided for this position.

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviours based on these shared values.

For more information on the ICRC values, please visit this