Digital Workplace System Analyst | Analyste de systèmes pour le lieu de travail numérique

PURPOSE OF POSITION

The International Agency for Research on Cancer (IARC), part of the World Health Organization (WHO), is based in Lyon, France, and is dedicated to promoting global collaboration in cancer research.

The Services to Science and Research (SSR) branch supports IARC’s scientific mission by efficiently managing the Agency’s resources and delivering key administrative services. This includes ensuring risk mitigation and implementing strategies that strengthen capacities and maximize IARC’s impact.

Within SSR, the Information Technology Services (ITS) unit is responsible for maintaining and enhancing IARC’s IT services and infrastructure. ITS’s core functions include IT governance, information systems, digital workplace management, scientific IT support, cyber security, and hybrid infrastructure.

The incumbent is running the solutions supporting the IARC Digital Workplace, their evolution according the ITS Roadmap and participate in and promote the digital transformation of the Agency in collaboration with other IARC branches.

DESCRIPTION OF DUTIES

Under the supervision of the Information System Officer, the incumbent supports a portfolio of services of the IARC Digital Workplace. S/he ensures smooth integration of those services in the overall IARC landscape. S/he is also expected to act as a reference on the technology stacks associated with those services and as a focal point for in-house solutions based on these stacks. S/he also provides support for related IT subjects in areas of expertise.

Summary of the assigned duties:

1.Build and pursue evolution of the Digital Workplace

1.1.To gather, refine and write specifications to fulfil IARC needs.

1.2.To implements and integrate services and components related to technical specifications.

1.3.To help integrate new services according to IT roadmap and implementation plan.

1.4.To assist migrating and decommissioning legacy systems and reducing technical debt.

2.Administer the solutions of the IARC Digital Workplace (product owner)

2.1To ensure continuous run of the services in his/her portfolio.

2.2To stay abreast of the evolutions and enhance existing services.

2.3To anticipate impactful changes.

2.4To transfer knowledge to the IT support and operational team for efficient support.

2.5To solve problems escalated by the IT support and operations teams.

3.Support users

3.1To participate in the change management process, facilitating user adoption.

3.2To prepare user documentation (procedures, training materials, user manuals, presentations).

3.3To offer second-level support to user.

3.4To identify or build training courses, documentation, training materials and guidelines for all activities under the incumbent’s responsibility.

4.Cybersecurity

4.1To ensure the security of the services and applications in his/her portfolio (enforcing policies, monitoring, correcting & reporting) according the IARC/WHO cyber security guidelines.

4.2To collaborate with the Information Security Officer, and the IT department, in ensuring the implementation of IT Roadmap area on Cyber Security.

4.3To promote secure usage of the services and applications among IARC employees and collaborators.

WHO COMPETENCIES

·Technical Expertise

·Producing results.

·Moving forward in a changing environment.

·Teamwork.

·Communication.

SKILLS

Essential:

·Strong systemic intelligence

·Organization and problem-solving abilities

·Capacity to work on parallel projects and tasks

·Ability to work autonomously and to prioritize in a changing environment

·Ability to write end-user documentation and training

·Demonstrated tact, professionalism, and flexibility in assisting others.

·Appetite to adopt and advocate for new technologies

·Advanced knowledge of:

üMicrosoft Office 365 (Teams, OneDrive, Exchange, SharePoint Online)

üWorkflow systems

üProgramming language (PowerShell, .Net Framework)

üMicrosoft 365 Administration Centers

Desirable:

·Trainer capacity (certification).

·MS Certification.

·Knowledge of SharePoint 2013.

·Knowledge of Active Directory and Azure AD.

·Knowledge of Nintex K2 or similar Workflow platform.

·Familiarity with Enterprise Resource Planning (ERP) systems.

·Robotic Process Automation (RPA) solutions.

·Knowledge of WordPress.

REQUIRED QUALIFICATIONS

EDUCATION

Essential:Completion of a secondary school education, plus two years of specialized studies in computer science, information technology or relevant field recognized by a diploma (BTS, DUT, license, license pro or equivalent).

Desirable:University degree in computer science, information technology or relevant field.

PROFESSIONAL EXPERIENCE

Essential: At least five years of relevant experience in managing IT services.

Desirable:Work experience at the international level, especially working with or within organizations of the UN family.

USE OF LANGUAGE SKILLS

Excellent knowledge of English or French with working knowledge of the other language.

REMUNERATION

The fixed remuneration for the above position currently amounts to EUR 3,766 per month and is expressed net of income tax but before deduction of the employee share contributions for mandatory participation in the United Nations Joint Staff Pension Fund (UNJSPF) and in the Organization’s private insurance plans covering health, accident, illness, and disability.

Other benefits include different types of leave and allowances for dependent family members.

Employment status is that of an international civil servant.

Note: due to the legal status of WHO/IARC as an international organization, its staff do not contribute to and do not generate benefits in French mandatory schemes for health insurance (“assurance maladie”), pension (“assurance vieillesse/retraite or unemployment (“Pôle-Emploi”) throughout their period of employment with the Agency.

ADDITIONAL INFORMATION

·This vacancy notice may be used to fill other similar positions at the same grade level or lower.

·This post is subject to local recruitment and will ideally be filled by persons residing within the local commuting area of the duty station.

·Only candidates under serious consideration will be contacted.

·A written test and/or presentation/seminar may be used as a form of screening.

·If your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. IARC/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.

·According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

·Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules, and Manual noting that first year of fixed term contracts is a probationary period which may be extended subject to performance evaluation.

·For information on IARC’s operations please visit: https://www.iarc.who.int, and for more general information on WHO's operations please visit: http://www.who.int.

·IARC/WHO is committed to creating a diverse and inclusive environment of mutual respect. The IARC/WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic, and socio-economic backgrounds, or any other personal characteristics.

·IARC/WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Participating Stateshttps://www.iarc.who.int/equity-diversity-and-inclusion-at-iarc are strongly encouraged to apply for IARC/WHO jobs. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

·An impeccable record for integrity and professional ethical standards is essential. IARC/WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the IARC/WHO Values Charter https://www.iarc.who.int/about-iarc-who-ethics into practice.

·IARC/WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the IARC/WHO workforce have a role to play in promoting a safe and respectful workplace and should report to IARC/WHO any actual or suspected cases of SEA, sexual harassment, and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, IARC/WHO will conduct a background verification of final candidates.

·IARC/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

·IARC/WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to fully express and develop their talents.

·The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.