User Experience (UX) Designer and Analyst

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: User Experience (UX) Designer and Analyst

TYPE OF CONTRACT: REG CST

UNIT/DIVISION: SCDLC

DUTY STATION (City, Country): remote

DURATION: 6 months with possibility of extension

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The Logistics Cluster enables global, regional and local actors to meet humanitarian needs. The Logistics Cluster works with the stakeholders in high risk countries and regions to strengthen national supply chain coordination and promote a common methodology towards logistics preparedness among the humanitarian community. In emergencies, where these capacities have been exceeded, leadership, coordination, information and operational services are provided. WFP as the lead agency of the Logistics Cluster maintains a team based in the Supply Chain Division of WFP HQ in Rome. It is comprised of a diverse, multi-skilled group of logisticians and information management officers and is mandated by the Inter-Agency Standing Committee (IASC) to complement and co-ordinate the logistics capabilities of co-operating humanitarian agencies during large-scale complex emergencies and natural disasters. The Objectives: Reporting directly to the hiring unit, with a dotted reporting line to the Technology Division, the Senior User Experience (UX) Analyst ensures organization-wide alignment regarding key principles of Digital Transformation such as user-centricity, customer excellence, simplification and field-first requirements definition. Acting as part of a federated network of HCD professionals across the organization, the User Experience Analyst ensures the vision for Digital Transformation is grounded in the field-reality of the different functional divisions and acts as an agent of change by soliciting business requirements and eliciting end-user needs through a Human-Centred Design (HCD) approach. The User Experience Analyst explores the behaviours and motivations of end-users and liaises with stakeholders to define, prototype, and validate the product requirements and functionalities.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Design high and low fidelity prototypes and other UX artifacts to enable the development of solutions;

• Gather and validate requirements using different techniques that span from HumanCentred Design (HCD), Business Process Modelling (BPM), Design Thinking, Lean, Service Design to Co-design, based on the type of initiative and its stage;

• Leverage opportunities for process simplification, digitization and automation by conveying appropriate cross-functional conversations with decision makers in order to ensure efficiency gains for the users and the organization

• Support the business-technology team in defining the product vision, including its success criteria and metrics;

• Understand and convey the impact of a given technology on people and organizations. Ensure adoption opportunities are maximized by supporting the team defining a rollout plan that takes into account aspects such as change management, training and support

• Identify blind spots and risky assumptions that might impair the success of the initiative; flag risks and validate assumptions through research and feedback collection before moving to ideation and implementation phases;

• Conduct ideation sessions and synthesis activities to turn insights into new solution offerings that deliver strategic value to the business and end users;

• Effectively communicate conceptual ideas and design solutions, articulating design rationale both verbally and visually, including through the design of user journeys and creation User Interface (UI) flowcharts;

• Coordinate iterative prototype review/testing; communicate results and advocate for end users’ needs to be taken into consideration; assist in revising the requirements as insights from testing are revealed;

• Ensure organization-wide alignment regarding principles, priorities and methodologies to ensure a human-centred approach to technology introduction by liaising with the HCD federated network of professionals and coordinator;

• Champion and foster an environment of human-centred design best practices within the organization; drive the team to explore innovative design solutions; • Any other duties as required for the successful delivery of the product.

Qualifications & Experience Required Education:

• Advanced University degree in Psychology, Anthropology, Interaction Design, HumanComputer Interaction (HCI), or other related fields obtained from a reputable Institution; or First University Degree with additional years of related work experience and/or training/courses.

Experience: • At least 5 years postgraduate progressively responsible professional experience and a proven track record for user experience design working in multidisciplinary teams; Technical Skills & Knowledge:

• State of the art knowledge of prototyping tools and methodologies • Top knowledge of usability and accessibility principles, ability to work with design systems;

• In-depth knowledge and proficiency in qualitative research, human-centred design and codesign techniques for requirements gathering and communication, interface design principles, business relationship management, agile scrum framework;

• Strong analytical skills;

• Knowledge and hands-on experience with: o Workshop facilitation o Facilitation of feedback sessions on mock-ups o Usability evaluation o Formulation of requirements in terms of tickets for the development team

• Knowledge and experience with Agile/Scrum frameworks Competencies:

• Management and leadership skills, showing vision, empowering, building trust; • Excellent communication, presentation skills; • Well organized and detail oriented with strong judgement/decision-making skills;

• A passion for new technology tools and usage of those tools;

• Ability to effectively coordinate multiple responsibilities simultaneously.

• Able to articulate complex application concepts in non-technical language

• Ability to plan and organize work and communicate effectively;

• Ability to handle a large volume of work and to meet strict deadlines;

• Ability to supervise staff, be resourceful, take initiative and use mature judgment; • Ability to deal patiently and tactfully with people of different national and cultural backgrounds. Language

: • Fluency in oral and written English is essential. Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.