CEFC Facilitator

UNICEF in Afghanistan remains steadfast in its commitment to placing affected children, adolescents, and their families at the forefront of its humanitarian and development efforts. This dedication is reflected in global guidelines such as the Core Commitment for Children (CCCs), Core Humanitarian Standard (CHS), and Inter Agency Standing Committee (IASC) commitments, which underscore the importance of providing timely and lifesaving information, fostering active participation, ensuring access to feedback mechanisms, and delivering enhanced services through a coordinated network of humanitarian responders.

To uphold these principles, UNICEF Afghanistan is working diligently to ensure that participation and accountability to affected people (AAP) are systematically integrated into all programs, systems, and procedures. This entails establishing feedback mechanisms that enable the voices and preferences of affected boys, girls, men, and women to inform decision-making processes. Moreover, it involves fostering an environment where UNICEF staff and partners not only understand and respect the perspectives of affected communities but also systematically incorporate them into their work.

The Social and Behavior Change (SBC) team at UNICEF Afghanistan is leading organizational efforts to strengthen and integrate AAP into all operations. At both national and sub-national levels, numerous feedback systems are being established to amplify community voices and facilitate real-time feedback. Additionally, the deployment of a Community Engagement and Feedback Center (CEFC) facilitator will provide vital support in operationalizing this centre, ensuring that it effectively serves its purpose.

By prioritizing the active participation and accountability of affected communities, UNICEF Afghanistan strives to enhance the relevance, effectiveness, and sustainability of its humanitarian and development interventions, ultimately working towards the betterment of the lives of those it serves.

• Developing and maintaining strong, functional relationships with all relevant parties and stakeholders across the target areas/district/province sites.
• Facilitate and support activities for community engagement.
• Liaising with key partners and adults to build strong community support for the project implementation approaches.
• Establishing a Practitioner network on site to promote communication.
• Establishing/Facilitating for the community and groups to the community needs.
• Undertaking community data analysis and baseline site implementation planning.

·Welcome the visitor in the IFC and take detail addresses

·Engage the visitor(s) in two-way communication sessions i.e group and or one on one sessions

·Record feedback, quires  and complaints in logbook.

·Refer query, complaints and feedback in line with referral pathways and processes.

·Follow up with key service providers i.e Health, Nutrition, WASH, Protection, Education, PSEA, GBV, Cash Transfer, Polio, DRR etc. for the closing the feedback loop.

·Share updated report from the IFC on a regular basis-daily, weekly and monthly.

·Assist humanitarian actors on ensuring community participation, community perception and help promote community voices and concerns.

• Engage community structures/ key influencers and communities in collecting/responding to community feedback.

Reporting to Regional Coordinator and CTG Account Manager

N/A

This role has no team management responsibility. 

Qualification:

1- Graduated university from social sciences or Psychosocial field with a BA, and/or have a degree relevant to health (required).

Experience: