ICT Associate

IOM DEU organization mission TBD

The appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

This post is subject to local recruitment. Only applicants holding a valid residence and work permit in Germany will be eligible for consideration.

Under the overall supervision of the Head of Office, the direct supervision of the Senior ICT Associate and in close coordination with relevant units at Headquarters and the Administrative Centres, the incumbent will be responsible and accountable for the following:

Server and network operations and administration:
• In accordance with the established internal procedures and in coordination with the global ICT Services, units guarantee uptime and/or uninterrupted access to Local, Corporate, or Cloud Services (including but not limited to LAN, WAN, AWS and Azure Cloud, local infrastructure (DNS, DHCP, file/print, messaging), VPN, and Server and Virtualization
• Perform administration, operation, technical support, and monitoring of servers; undertake troubleshooting of server systems; if the problem persists, escalate to higher level in accordance with procedures.
• Assist in identifying the need for new settings or re-engineering of the existing; implement backup solutions following standard backup procedures.
• Administer applications, maintain the documentation of server systems, pertinent to operations and system administration

Desktop administration and client support:
• Perform hardware and software configuration tasks; install and re-locate the organizational unit’s hardware, coordinate equipment servicing and manage user account.
• Maintain an up-to-date IT inventory (hardware and software) and advice the management on assets that require replacement and software license renewal in a timely manner.
• Liaise with service providers on all ICT issues when and if necessary. Coordinate and escalate issues/tasks to Global ICT units as per established procedures.
• Prepare, maintain, and update ICT files (electronic and paper) and internal databases.
• Provides first and second level ICT user support and technical advice to local end-user in the Country Office and other IOM entities in Germany;
• Diagnoses and resolves any hardware, software, or connectivity problem.

Provide training to end-users on the use of standard systems and applications. Prepare technical and user documentation and reports.
Detect problem patterns and recommend solutions.
Keep abreast of developments in new ICT technology both in IOM and in the industry in general; share knowledge with relevant colleagues.
Assist with the procurement of hardware and network equipment. Maintain/ update the IT asset list.
Manage problem solving, support and assistance for use of office technology, if necessary. Develop, where necessary, and provide training to staff/users to ensure productive use of existing, new systems and ICT tools and applications.
Liaise with relevant Global ICT units and other relevant units in the Regional Office.
Perform such other duties as may be assigned.