Knowledge and Information Management Officer

UNICEF helps build a world where the rights of every child are fully realized. It is our conviction that nurturing and caring for children are the cornerstones of human progress. UNICEF was created in 1946 to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child’s path. It has global authority to influence decision-makers, and a wide variety of partners at grassroots level to turn the most innovative ideas into reality.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and Governments.

The incumbent will under the direct supervision of the Monitoring and Evaluation Officer and overall guidance from the Chief of Planning, Monitoring and Evaluation, support programs in strengthening knowledge management, learning and information sharing by documenting good practices and lessons learnt of successful programs and flagship initiatives in the UNICEF Zambia Country Office and with other UN agencies and partners. The Officer will play a leading role in knowledge sharing and information exchange within and between program sections. In addition, the Officer will serve as a champion who will provide technical guidance and hands-on operational support throughout the programming processes to facilitate the achievement of results on programs/project. Further to Knowledge Management (KM), the incumbent will support strengthening of sectoral based data information systems (Child Protection Information Management System (CPIMS), Health Information Management System (HIMS), (WASH Information Management System (WASHIMS) etc), working through and with programme sections. This includes ensuring the validity and robustness of the data being collected in the various Information Management Systems (IMS), the utilization and analysis of the data being collected through various means including visualization tools (for example, powerBI) and the interoperability of the information systems.

Under the direct supervision of the Monitoring and Evaluation Officer, the UN Volunteer will undertake the following tasks:

• As part of a team, rollout the KM strategy for Zambia Country Office, working closely with programme sections. The KM strategy articulates what information to gather and means of gathering and accessing the information;
• Provide support in developing and maintaining office dashboards, using visualization tools (including PowerBI) to monitor and track progress on key programme interventions- Adolescent Programming, EU HD and NEWZA and for the Emergency response;
• Provide support to ensure new information being generated from meetings, studies, research, monitoring visits, evaluations are well documented, collected and stored (properly filed and tagged) on Country Office Share Point site or through other institutional tools like etools;
• Provide support to ensure staff are trained and informed on where and how to access information on various platforms;
• As part of a team, work with Programme sections and Communication, Advocacy, Partnerships and Engagement (CAPE) to develop KM products including programme briefs, Investment cases and donor proposals;
• Assist sections to develop narrative reports during mid-year and end of year review, specifically on key lessons and opportunities;
• Assist sections to identify capacity gaps in information systems management and developing capacity building plans to address the gaps;
• As part of a team, provide technical advice to sections on strengthening information management systems;
• Perform any other related tasks as may be required or assigned by the supervisor.