Casework Coordinator, Employment Case Management

Job Overview: The Casework Coordinator provides trauma-informed services to refugees and other qualified immigrants to support a positive adjustment experience and the achievement of client self-sufficiency. The Casework Coordinator also manages a team providing employment case management and works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. 

Major Responsibilities:

Responsibilities include, but are not limited to:

Core Service Delivery

• Coordinate intake with refugees, asylees, parolees and other ORR-eligible populations, including verification of immigration status and confirmation of eligibility for RCA benefits.
• Assign cases and supervise caseworkers providing direct services to clients through orientations, enrollments, service plan development, administering cash assistance and providing monthly contact with resettlement and employment services agencies.
• Ensure program compliance as outlined in the Refugee Cash Assistance (RCA) and Refugee Support Services (RSS) contract and coordinate closely with the New Jersey Office for Refugees (NJOR).
• Coordinate closely with caseworker’s employment specialists and other relevant internal departments to monitor client participation in employment services and English language training; make determinations regarding cash grant continuation and termination.
• Coordinate closely with internal and external partners to connect clients to employment opportunities and ensure unduplicated services to clients.

Documentation, Compliance and Reporting 

• Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor.
• Ensure case file documentation   contract requirements. Ensure data is accurately entered in required systems and support submission of timely reports to funder as required.
• Review and authorize payment voucher requests and provide oversight of program expenditures in accordance with annual program budgets. 

Direct Client Services

• Maintain a reduced active caseload of newly arrived clients and ensure all clients receive the full range of services mandated.
• Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.
• Develop local resources for clients and share contact information across programs.

Staff Supervision and Other Responsibilities

• Recruit, train and oversee the onboarding of staff and interns within the program.
• Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching as necessary. Evaluate staff performance. 
• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Ensure compliance of self and team with all policies, procedures and protocols of the agency.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• 2 years relevant professional experience in human services field required; minimum of 2 years resettlement experience strongly preferred.

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment: 

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.