IT Helpdesk Assistant

Update

The programme builds on the UNDP position as a trusted partner in PNG. It supports government endeavors for realizing key development principles enshrined in the national constitution based on mutual respect, dignity, equity, integrity, non-violence and dialogue.

Guided by the Programme, the Country Office’s policy, advisory, programmatic, and implementation services focuses on the following areas:

• Equality for women and girls
• Peace, governance and social cohesion
• Sustainable economic transformation
• Environment and climate change

The country office is located in the capital city Port Moresby and hosts approximately 80 personnel. UNDP also maintains project office presence in Buka (Autonomous Region of Bougainville), Mendi (Southern Highlands Province), Wewak (East Sepik Province) and Wabag (Enga Province).

Under the supervision of the UNDP ICT Associate, the IT Helpdesk Assistant will:

• Serve as a first point of contact for the ICT Helpdesk and handle all first level support within the ICT
• Act as a service desk to service requests and incidents and escalates to teammates when required.
• Work with other team members in incident and problem management activities.
• Desktop Administration and Configuration in accordance with established procedure – Troubleshoot and resolve any hardware, software, or connectivity problem with minimum delay.
• Assist in network support, Troubleshoot, clean, and repair/rebuild ICT equipment.
• Assist in provision of ICT support to key events including meetings and workshops/ conferences, both offline and online.
• Support in monitoring network connection daily to ensure a reliable network infrastructure.
• Assist with equipment replacement and disposal activities.
• Support in the preventive maintenance of communication devices and printers
• Receives, unpacks, and inspects all incoming ICT assets.
• Assist in inventory and stock of supplies and spare parts management in cooperation with the Admin and Procurement Teams including the maintenance of an up-to-date inventory of the software and hardware.
• Solicits multiple quotations from various vendors, document preparation for procurement process.
• Keeps abreast of developments in technology both in the UN and in the industry.