Operations Support Officer

OBJECTIVES OF THE PROGRAMME

To support the national authorities in planning, development, management and implementation of health programmes and coordinate donor assistance to the health sector.

DESCRIPTION OF DUTIES

Reporting to the WHO Representative (WR), the Operations Support Officer coordinates an efficient and reliable platform of services that facilitate the smooth provision of all administrative and financial operations in the country office. Providing authoritative guidance and support to national and UN community counterparts, the Operations Support Officer is the recognized focal point for the coordination and administrative service delivery of operational activities within the country office ensuring adherence to established rules and procedures, thus enhancing WHO's delivery capacity and reputation.

The incumbent will perform all, or part of the following, and other related responsibilities as required by the needs of the office:

• Provide information to the head of the WHO country office and other staff the country office, field offices and projects on all aspects of country office operations, interpreting policies, systems, and procedures.
• Supervise staff and teams of operations in delivering the full range of services in budget and finance, human resources, procurement, information communication technologies, security and staff safety, and general administration, in compliance with organizational policies, regulations, and procedures.
• Provide appropriate solutions grounded in policy compliance and geared towards responsiveness to business needs.
• Assist in reviewing, coordinating, and assessing the biennial work plans of the division/ unit including the human resources plans.
• Provide analytical inputs for financial and monitoring of implementation of programmes recommending ways to accelerate implementation.
• Provide advice on financial policies and procedures applicable to the office in conformity with WHO established procedures.

Required Qualifications:

Education

Essential: A university degree (bachelor’s or higher) in finance, management, accountancy, economics, business administration or similar discipline.
Desirable: Training in business administration or programme management.

WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/ .

Experience

Essential: A minimum of two years of relevant work experience providing administrative and managerial service in an international context, in compliance with related rules and procedures.
Desirable: Previous work experience in WHO or other United Nations agency an asset. Relevant international exposure an asset.

Skills

• Experience with administrative, financial, and management principles, procedures, and policies of large public-sector organizations.
• Knowledge of the principles and practices of administration, programme and project management.
• Knowledge of quality assurance and compliance monitoring.
• Skills in implementing financial budgetary principles (deleted monitoring).
• Ability to analyze financial and administrative data.
• Ability to engage with government, UN agencies and other development partners.
• Ability to maintain excellent interpersonal working relations.
• Ability to work with competing priorities under pressure.
• Proficiency in computers and office software packages, handling of web-based management systems, Enterprise Resource Planning (ERP) systems and Cloud Management Enterprise System such as Workday.

WHO Competencies Enhanced WHO Global Competency Model: who-enhanced-competence.pdf

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of written and spoken English

Remuneration

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 50,377 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2,897 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.
  In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  Staff members in other duty stations are encouraged to apply.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
  The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
  Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
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