ERP Technical Lead(P4)

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Organizational Setting

The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows\: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
The IAEA's Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains\: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and support for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.

Main Purpose

Reporting to the Section Head AMS, the ERP Technical Lead provides management and operational support, and authoritative advice to the Section as a technical specialist in Oracle Applications technologies (including Oracle Fusion Cloud ERP technologies). The Technical Lead, in consultation with other system experts and SMEs, participates in defining functional and technical requirements, and leads the development, testing and deployment of CEMLI (Configuration, Extension, Modification, Localization and Integration) objects and custom developments within Oracle Applications or Oracle Fusion Cloud ERP Applications. Finally, the ERP Technical lead coordinates the infrastructure related activities and services delivered by the hosting partner, the cloud providers, and other providers of infrastructure services to ensure smooth operation.

Role

The ERP Technical Lead is\: (a) a leader and specialist in Oracle Applications and Oracle Fusion Cloud ERP Applications techniques/standards managing on-going operations ensuring the stability, integrity and agreed availability of the technical solution and maintains the AIPS Business Continuity Plans (BCP) in consultation with all the stake holders; (b) a leader and technical expert managing the development of all new CEMLI components and using the applicable IT platforms (mainly Oracle Tools and Technologies, including Oracle Cloud specific ones) and ensuring adherence to applicable standards and policies; (c) an architect and technology expert, proactively planning and providing expert advice on secure implementation of changes including any kind of application, technology and infrastructure upgrades are implemented in a timely manner to support growth/continuous improvement of operations and adherence to best practice and technical standards.

Functions / Key Results Expected

Provides technical solutions to business problems as part of on-going maintenance of AIPS Oracle ERP, solicits inputs from other specialists including the implementation partner, infrastructure vendors, cloud vendors and software vendors, ensure that business objectives are achieved by focusing on best practices and process improvements.

Manages the execution and delivery of development, implementation, migration or upgrade projects, including problem definition and recommendation of changes to systems, infrastructure or processes while ensuring the Agency’s policies and procedures related to security are followed.

Responsible for ensuring the AIPS release management process and change management processes are strictly followed. Acts as a quality gate keeper in ensuring the code deployed to the production instance is as per agreed software standards, guidelines, and security policies. Also ensures the code versions are properly maintained, versioning software tools are updated (e.g. SVN) and all the related documents are properly updated.

Responsible for managing the implementation of CEMLI objects and custom developments, in cooperation with key users, ensures debugging and adequacy of the technical and cloud infrastructure, as well as data accuracy.

Manages the instances strategy, oversees infrastructure maintenance and the System Development Life Cycle process, liaises with the IAEA infrastructure provider and the various software and cloud vendors to resolve any issue related with software upgrade, implementation, migration, or bug fixings.

Proactively identifies the improvements to the AIPS application through various upgrades such as RUP/CPU/Version upgrades, cloud software version upgrades, and liaises with Software Vendors and other AMS team members to implement them.

Identifies ERP security risks and in cooperation with IAEA’s CISO ensure that remediation actions and controls are adequately implemented.

Maintains the AIPS Business Continuity Plans (BCP) in consultation with all the stake holders.

Competencies and Expertise

Core Competencies(Competency Framework)

Functional Competencies

Required Expertise

Asset Expertise

Qualifications, Experience and Language skills

• Advanced university degree (or equivalent experience) in information management or computer sciences.
• Minimum of seven years of experience working with Oracle E-Business Suite or Oracle Fusion Cloud ERP Applications is required.
• Minimum of five years of progressively responsible experience working on design of technical architecture and implementation of infrastructure for enterprise-scale solutions is required.
• Experience managing integration and data migration efforts in an enterprise (including cloud) environment is required.
• Project experience of implementing security structure in Oracle E-Business Suite or Oracle Fusion Cloud ERP applications is required.
• Experience on implementation or operations for Oracle Fusion Cloud ERP Applications is desirable.
• PRINCE2 Practitioner and ITIL Expert certifications are desirable.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $77326 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 46937, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks' annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at\: https\://www.iaea.org/about/employment/professional-staff/conditions

General Information

• The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity.
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.