Monitoring Evaluation Accountability and Learning Assistant

JOB OVERVIEW:
Reporting to and technically supported by the Client Responsiveness and Accountability (CRA officer), the MEAL Assistant carries out well-defined tasks at the field office level that will ensure feedback mechanisms (proactive and reactive) are established, regularly promoted, feedback is collected and response provided in a timely manner. S/he will contribute to strengthened monitoring efforts of IRC programs with the aim of optimizing monitoring, accountability, and learning practice  of the IRC mission in Ukraine to ensure need- based high-quality programming for our clients and support the global ambitions of IRC Strategy 100. Position belongs to the central structure, but it is expected that physical the candidate will be located in either Dnipro or Kharkiv.

KEY RESPONSIBILITIES
- Promotion Feedback Mechanism: Regularly promote client feedback mechanism/channels across all project location and ensure the channels are well-known by clients, staff, stockholders etc.. and accessible to all relevant parties.
- Gather feedback from various sources, ensuring it accurately recorded and documented and collaborate with program to support routine data collection as per the M&E/MEAL project plan.
- Support the data collection effort as part of proactive channel through conducting survey(client satisfaction survey, FGD and KII).
- Hotline handling: According to Ukraine CO CRA and safeguarding SOP, answer calls promptly and professionally, providing accurate information and assistance to callers.
- Closing the loop: In close consultation with CRA officer and sector feedback focal person ensure all feedback is timely addressed through providing clear and detailed explanation for the individual about the action taken in response to their feedback.
- Ensure all feedback are registered in the feedback registry and maintain up-to-date monitoring and client databases.
- Conduct monitoring visits and produce simple reports.
- Other related duties as assigned by CRA officer and/or CRA manager.

Education:
Bachelor’s degree in management, social science, law, or other fields.
Experience:
Experience working on a hotline, collecting client feedback and/or coursework in monitoring & evaluation research methods, and quantitative and qualitative analysis is a plus;

Demonstrated Skills and Competencies:
- Ability to undertake M&E/MEAL activities based on guidance from the supervisor;
- Possess a basic understanding of Monitoring and client feedback mechanisms and functions;
- Experience working with communities, youth and adults of diverse backgrounds;
- Good written and verbal communication skills;
- Fluent in Microsoft Office applications, especially Excel and Word;
- Willingness to travel to various regional and field-level offices.
- Language Ukrainian, Russian – fluent; English – working knowledge (B1).

REPORTING STRUCTURE AND TEAM COLLABORATION
Internal: Feedback focal person, Program Officers, Assistants, HR, Field Coordinator
External: IRC current and potential clients.

WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION
Travel to other locations is needed up to 30% of time

IRC employees are eligible to the following benefits:
- Competitive salary
- Purposeful job and development opportunities
- English classes and unlimited online training courses
- Life Insurance
- Medical insurance for staff
- Free psychological support to employees and their family members
- 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
- Up to 10 days of paid medical leave