RSS - Case Management Intern

SCOPE OF WORK: The Refugee supplemental service program will assist clients in addressing barriers to self- sufficiency. The RSS Intern will work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. 

RESPONSIBILITIES: 

Responsibilities include, but are not limited to: 

• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.

• Work directly with direct service staff to assistclients with daily tasks

• Provide clients with extended orientation on a variety of topics such as navigating transportation systems, navigating physical healthcare systems and navigating benefits systems at the local level. 

• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided.

• Other duties as assigned.

LEARNING OUTCOMES: This internship provides case management, care coordination, and advocacy experience in a community agency setting. Under direction of a supervisor, interns get practice in cross-cultural assessment, outreach, resource provision, documentation, in-service training, and data collection.

• Knowledge of the role of racial, ethnic, and cultural heritage; nationality; socioeconomic status; family structure; age; gender; sexual orientation; religious and spiritual beliefs occupation physical and mental status and equity issues in a community social work setting.

• Understand the roles of community social workers and the relationship between social workers and other professionals in a community agency setting.

• Demonstrate an understanding of ethical and legal considerations specifically related to the practice of community social work and engage in appropriate ethical behavior.

• Understand and demonstrate basic and advanced helping skills with a variety of clients with diverse cultural backgrounds, presenting problems and trauma.

• Prepare and maintain records required.

• Learn to use individual supervision effectively. 

• Learn critical thinking and organization skills.

• Learn problem solving and advocacy skills on behalf of clients. 

• Demonstrate the ability to communicate and collaborate with various professionals and stakeholders. 

REQUIREMENTS:

Education: Bachelor’s degree in social work, public health, or related field of study preferred.

Work Experience:

• Case management experience with similar populations and/or client needs preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

• Attention to detail and accuracy in work product.

• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

• Valid driver’s license and access to a personal, insured vehicle.

This is an unpaid internship, must commit at least 15 hours a week for 6 months minimum with working hours between Monday to Friday 8am-5pm.

This position reports to RSS Supervisor.