Project Assistant (Case Management)

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

 

Organizational Context and Scope:

 

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides arrange of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement Support Centre (RSC), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs. Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US.As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services(USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US. Under the overall supervision of the Project Officer, Case Management and direct supervision of the Senior Project Assistant, Or Project Associate, Or Associate Project Officer, the successful candidate will be based in Doha, Qatar and will have the following duties and responsibilities:

Education

• University Bachelor’s degree in Social Science or a related field from an accredited academic

institution with minimum two years of relevant experience; or

• Completed Senior High School degree with at least four years of relevant work experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

 

Experience

• Experience in creating and maintaining computer and paper files;
• Prior experience with tools and strategies for data collection and analysis, and production of reports preferred;
• Experience with USRAP programs;
• Experience with USRAP processing systems, such as WRAPs, MiMOSA, etc
• Experience working in a multi-cultural setting

Skills

• Ability to use own initiative and work under pressure with minimum supervision
• Excellent computer skills in MS Word, Excel and Internet
• Strong interpersonal and communication skills
• Attention to detail and ability to organize Self-motivated and objective driven
   

Languages

• For this position, fluency in English is required (oral and written).
• Working knowledge of Pashto and/or Dari is highly desirable and would be a distinct advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

 

Required Competencies

 

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

 

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
3. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
4. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

How to apply:

In order for an application to be considered valid, IOM will only accept applications received through IOM’s Online Recruitment Platform.