Shelter and WASH Officer Moldova Chisinau

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and beliefs shall guide our actions and relationships.

1. Role and responsibilities

The purpose of a Shelter/WASH Officer (NFI/CVA/in-kind) position is to contribute specific technical competencies to project implementation.

Generic responsibilities:

1. Ensure compliance with NRC policies, guidelines, and standards.
2. Adhere to NRC policies, tools, handbooks, and guidelines.
3. Ensure compliance with Cash strategy (national & regional), tools, handbooks, guidelines & standards.
4. Cash-specific technical responsibility for implementation of technical activities of Cash for Winter Needs Program.
5. Cash and communication-specific technical responsibility for tracking follow-up of project participants
involved in the cash for winter needs project.
6. Cash-specific technical responsibility for the quality control and monitoring of project activities, including the partner involved in the project activities.
7. Cash-specific technical responsibility for project documentation of technical activities of cash for winter needs project.
8. Monitor and follow up on project participants registration status through verifiable tools.

Specific responsibilities:

 CRM – Customer Relationship Management - Give project participants households support to register in NRC system.
 Follow up with referrals and double-check if households qualify for cash assistance.
 Support NRC’s CFM hotline and answer questions that the recipients of the cash assistance may have.
 Identify and engage with key actors involved.
 Work with program, finance, and logistics colleagues on NRC deliverables in shared plans.
 Support documentation of lessons learned success stories and program impact of cash for winter needs.
 Provide additional assistance to the cash for winter needs team as required.
 Conduct assessments and data collection as needed.

2. Competencies

1. Professional competencies:

Generic professional competencies for this position:

 University degree in a relevant subject, ideal.
 Previous experience working as at least Cash Officer in a humanitarian/recovery context.
 Previous experience in customer services.
 Proactive and adaptable and have the ability to cope with stressful situations.
 Excellent capacity to plan, prioritize and multitask.
 Documented results related to the position’s responsibilities.
 Willingness to work in demanding, stressful context.

Context/specific skills, knowledge, and experience:

 Fluency of Romanian, English and Russian Language - spoken and written.
 Experience with Microsoft Office, especially Word, Excel, and Outlook.
 Ability to formulate clear, concise options and recommendations.
 Experience in collaborating with cash actors in Moldova will be a plus.
 Networking and deal-making capacity.
 Competent in building networks, strong problem-solving skills, and ability to influence with effective listening, persuasion, negotiation, and other techniques.

Kindly note that this position is open to candidates who have the legal right to work in Moldova and note that we are unable to provide work permits or visa sponsorships for this position.

Please note that the empty or incomplete applications as well as CVs received via email will not be considered official and will not be processed.