Human Resources Associate- Common Back Office (CBO)
Hanoi
- Organization: UNDP - United Nations Development Programme
- Location: Hanoi
- Grade: Level not specified - Level not specified
-
Occupational Groups:
- Human Resources
- Administrative support
- Banking and Finance
- Closing Date: Closed
Launched in early 2006, the Delivering as One (DaO) initiative in Viet Nam was the United Nations’ response to the Vietnamese Government’s call for a more effective UN. It was built focused on six pillars: One Plan, One Budget, One Leader, One Set of Management Practices, One Voice and the Green One UN House (GOUNH).
The Green One United Nations House (GOUNH) in Hanoi is housing 16 United Nations agencies, with around 450 UN staff, and is managed by the Common Back Office (CBO), which is a customer-centric and cost-effective UN common shared service unit, delivering services in the areas of HR, Procurement, ICT, Building and Facilities Management, Green One UN House Security and General Administrative Services through a one-stop shop system.
The CBO HR Associate is a member of the CBO team and under the direct supervision of the CBO Manager, will play an important role in delivering HR services for UN agencies thus impacting the quality of services to CBO users and the ability of the United Nations in Vietnam in its endeavor to be flexible, nimble and effective.
Early 2023, Viet Nam was selected as one of the first 6 countries globally to launch the CBO 2.0, with its scope of services to be expanded to cover 66 compulsory Tier-1 services identified by the UNSDG Business Innovation Group (BIG). The Viet Nam CBO 2.0 was launched in May 2024 requiring the provision of support to the participating UN agencies in the areas of procurement and human resources in addition to the current 53 services.
Under the overall guidance and direct supervision of the Green One United Nations House (GOUNH) Common Back Office Manager (CBOM), the CBO HR Associate provides reliable HR support services to UN agencies at the GOUNH, administers and executes processes and transactions ensuring high quality and accuracy of work. The CBO HR Associate promotes a client, quality and results-oriented approach.
The CBO HR Associate works in close collaboration with the members of the CBO Management team, the OMT’s HR Working Group, HR focal points of UN agencies and relevant UN staff in the GOUNH to exchange information and ensure consistent service delivery.
UNDP/CBO adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP/CBO personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration
1.Implements HR recruitment services for other UN agencies focusing on achievement of the following results: |
|
2.Support HR Learning and Development: |
|
3.Ensure facilitation of knowledge building and knowledge sharing in the CO |
|
Expected Demonstration of Competencies | |
Core | |
Achieve Results: | LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline |
Think Innovatively: | LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements |
Learn Continuously | LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback |
Adapt with Agility | LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible |
Act with Determination | LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident |
Engage and Partner | LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships |
Enable Diversity and Inclusion | LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination |
Cross-Functional & Technical competencies
Thematic Area | Name | Definition |
HR - Talent acquisition | Talent sourcing and outreach | Knowledge of and ability to develop and implement strategies, mechanisms and platforms to ensure the effective outreach to the relevant segments of the labor market, active and passive candidates internally and externally |
HR- Recruitment | Assessment and selection | Knowledge and ability to apply various candidate assessment and selection methodologies, tools and platforms; ability to effectively align them with specific recruitment needs |
HR - Succession | Succession management | Ability to design and manage succession processes for key roles in the organization |
HR - Learning and development | L&D design | Knowledge of adult learning principles, instructional design, learning styles, and learning programmes delivery modalities; ability to identify and design effective learning paths, programmes and initiatives |
Business Management | Operations Management |
Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner. • Knowledge of relevant concepts and mechanisms |
HR-Talent management | Diversity and inclusion | Ability to design and deliver diversity and inclusion approaches; ability to integrate diversity and inclusion considerations into the specific people and organizational strategies, policies and initiatives; knowledge of the theory and methods to mitigate biases and eliminate discrimination; knowledge of practical ways to increase participation of under-represented groups in the workforce; knowledge of inclusive workplace practices and behaviors. |
Administration & Operations | Documents and records management | overall document (hard or electronic) management; registry and retention policy including storing and archiving |
- Secondary education is required.
- University Degree in HR, Business Administration, Public Administration or equivalent field will be given due consideration, but it is not a requirement.
- Possessing an HR Certificate is an asset.
- Minimum of 6 years (with High School Diploma) or 3 years (with bachelor’s degree) of working experience in providing HR and/or operation management at the national or international level is required.
- Experience in recruitment, roster development, learning needs assessment and/or organization of learning activities is desirable.
- Experience in Database management and basic analytical skills are desirable.
- Experience with international or development organizations is an asset.
- Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is desirable.
- Experience in the use of an ERP system, such as Quantum or in handling of web-based management systems is an asset.
- Demonstrated experience in working and building good relationships with different stakeholders is desired.
- Demonstrated good communication and negotiation skills is an asset.
- Fluency in English is required.
- Fluency in Vietnamese is required.