ICT Senior Assistant

The ICT Senior Assistant works closely with the UNOPS Geneva office and portfolios, as well as other UN agencies, to exchange information and ensure consistent service delivery. 

Under the direct supervision of the ICT Senior Analyst, the incumbent will carry out the following activities:

• ICT Management

  • Assist the ICT Senior Analyst in developing and implementing the ICT Plan.

  • Supervise hardware maintenance provided by vendors.

• ICT Administration

  • Administer user accounts and AD DS on Windows 2016 Server.

  • Manage Google Workspace settings, users and devices through the Admin Console.

  • Maintain workstations, printer/copiers, digital senders and other ICT equipment.

  • Assist in the maintenance of UNOPS data backup systems.

  • Assist and support in LAN/WAN and communication equipment connected to Fiber Optic, Wireless, Ethernet network etc.

  • Support and maintain the PABX system.

  • Manage Google Meet and other audio/video conferencing equipment.

• User Support

  • Provide first-line technical support via email, telephone and in person as needed.

  • Log support requests and follow up with users through the helpdesk portal.

  • Install workstations and set up necessary ICT facilities for users.

  • Support desktop operating systems, standard Windows softwares and UNOPS customized systems.

  • Support and resolve Google Workspace application-related issues.

  • Assist in staff training on hardware, software, file management and LAN systems as required.

  • Assist in proposing tools and methods to enhance the desktop working environment.

  • Provide high-quality hardware and software troubleshooting support by taking ownership of reported problems until resolution is communicated to the reporter.

  • Collaborate with the ICT team to find solutions for ICT-related issues.

  • Support in setting up ICT workstations and desks for internal office moves and new staff.

• Administrative Support

  • Maintain an up-to-date inventory of software and hardware.

  • Assist the supervisor in creating and maintaining library of ICT-support reference materials

  • Assist and maintain inventory and stock of supplies and spare parts.

  • Escalate IT issues to the supervisor and notify users as advised.

  • Perform other related duties as required.

• Reporting

  • Assist and support in preparing reports on hardware conditions, frequent IT issues and critical network equipment errors as requested by the supervisor.

• Knowledge building and Knowledge sharing

  • Assist the supervisor in staff training and support on hardware familiarization, maintenance, software applications and LAN/WAN systems.

  • Support the supervisor in subject matter expertise to users, clients and colleagues.

• High School Diploma or equivalent with five years of relevant experience is required.

• A first level university degree (Bachelor’s degree) preferably in information technology, computer sciences or engineering may substitute for some of the required years of experience.

• 5 years of progressively responsible, job related experience in working in the field of information technology and/or telecommunications and systems, preferably with international organizations.

• Experience in managing ICT set up in an office environment is required.

• Knowledge of Google workspace applications is an asset. 

• Google or Microsoft system administration training/certification is an advantage.

• Full working knowledge of English is required.

• Knowledge of another official UNOPS language is an asset.