ICT Senior Assistant

• Maintain and troubleshoot hardware problems in Desktops PCs, laptops, Printers, UPS, scanners and other computer related equipment and all categories of general ICT Helpdesk tasks requested by users.

• Network troubleshooting, handling configuration of new PC for the settings of the domain network and responding to user needs and questions regarding network access.

• Work as first line Helpdesk staff in providing IT support and attending to end-users requests and problems.

• Configure and install software on new computers and laptops on arrival and co-ordinate with ICT Associate in the resolution process of problems.

• Provide technical support to Finance/Administration units in analyzing and processing telephone and other telecommunication bills.

• Installation of hardware, network connections, cables and provide assistance to users for LAN and Desktop access.

• Provision of support in Conference rooms (Assisting with on-line meetings ,interviews etc.)

• Provide application software support for management in preparation of presentations ,reports etc.

• Procurement of urgent and regular day to day needs of IT equipment and consumables.

• Keeping and maintaining the updated inventory of all the ICT equipment and all other assets, software licenses and generation of reports for audit purposes. Manage and continuously update the asset register while ensuring all assets are tagged.

• Keeping records of the expiration of the warranties and coordinating with vendors for annual maintenance contracts, if necessary.

• Performance of maintenance and minor repairs on hardware equipment and liaise with external companies to repair and maintain equipment that cannot be maintained in-house.

• Support on Google Workspace, which includes Gmail business email, Docs word processing, Drive cloud storage, Calendar shareable calendars, Meet video conferencing and more

• Implementation of ICT and operational strategies

• Monitoring and Progress Controls

• Supports ICT administration

• Efficient and functioning telecommunications system

• Support to knowledge building and knowledge sharing

Education

• Secondary education is required.  

• Diploma or Bachelor’s degree in information technology, computer sciences or other related is desirable

Experience 

• Five  years of working experience in the field of Information Technology and or telecommunication is required

• Experience of serving within the UN system or international organization will be an added advantage.

• Knowledge of LAN/WAN/WLAN configurations is required

• Sound organizational skills is an asset. 

• Analytical skills to identify and troubleshoot technical issues are an asset.

• Knowledge of Google Workspace and other related software is an asset.