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Virtual Asylum Services Coordinator

Remote | Wa | Spokane

  • Organization: IRC - International Rescue Committee
  • Location: Remote | Wa | Spokane
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Migration
    • Refugee rights and well-being
    • Protection Officer (Refugee)
    • Managerial positions
  • Closing Date: Closed

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: 
The Asylum Services Coordinator brings an understanding of the lived experiences of asylum seekers, including their migratory journey, the barriers they face accessing protection and services, and the duality of migrant agency and structural vulnerability to a critical role that will supervise the provision of integrated resource navigation and referrals to recently arrived asylum seekers and other eligible migrants in Washington State.
The position will oversee implementation of a tailored intake, assessment and emergency triage to determine eligibility and referral pathways for asylum seekers, supervise Asylum Services Navigators and provide onboarding, training, case consultation and general guidance. They will also assist with report compilation in coordination with data team. Working with the Senior Asylum Services Program Manager, the Asylum Services Coordinator will lead a team whose work will inform the development of a humanitarian reception system for asylum seekers across Washington State that is data-driven, protection-centered, and responsive to client needs and interests.
Major Responsibilities:
  • Oversee the implementation of an intake, assessment and emergency triage tool that will determine eligibility and referral pathways of asylum seekers.
  • Manage day-to-day intake, assessment, emergency triage and resource navigation activities at the Spokane Hub Site and state-wide virtual services, including supervising Asylum Services Navigators in their roles, troubleshooting, and liaising with key stakeholders and partners.
  • Provide training, supervision, and high-quality talent management for IRC staff, including temp staff working under IRC management.
  • Ensure adherence to standard operating (SOPs) procedures in line with best programmatic and IRC policies and procedures to ensure successful program delivery and safe, supportive environment for clients, staff, and volunteers.
  • Ensure close and effective collaboration with RAI technical and operational units to deliver programs in line with IRC’s ways of working.
  • Ensure program data is protected, monitored for the purpose of ongoing quality and improvement, and used to support opportunities to improve reception services for asylum seekers as well as ongoing donor reporting as applicable.
  • Collaborate with the Program Officer in the development of regular protection monitoring reports to monitor client needs, inform and adapt IRC’s program model, and, where appropriate, share aggregate information with partners to better inform a collaborative NYC response.
  • Support the Senior Asylum Services Manager in managing the WA MASS contract as needed.
  • Share best practices in humanitarian reception through IRC Communities of Practice and external shelter and asylum networks to contribute to an increase in quality of humanitarian reception throughout WA State. 
  • Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child and Adult Safeguarding. 
  • Other related duties as assigned.
Key Working Relationships: 
Position Reports to:  Senior Asylum Services Manager 
Position directly supervises:   Asylum Services Navigators
Other Internal and/or external contacts:
Internal:  Resettlement Director, Spokane Site Director, Asylum Services Navigators, Data Specialist, Program Officer.
Job Requirements:
Education: 
Undergraduate degree; graduate degree preferred, ideally in a social work, migration studies, or international related field of study.
Work Experience: 
  • Five or more years of related professional experience; preferably with a non-profit or social service organization.
  • At least three years of experience supervising case management or social service teams. 
  • Demonstrated experience delivering and managing virtual services, including leveraging technology platforms and ensuring staff and client engagement in remote settings.
Demonstrated Skills and Competencies:
  • Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and commitment to the rights and realities of immigrant communities in the U.S., including through lived experience. 
  • Experience with program management including staff management, program development, and monitoring and evaluation required.
  • Excellent verbal and written communication skills and the ability to communicate with limited-English speakers in a multi-cultural environment. 
  • Skills associated with mentoring and coaching.
  • Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
  • Strong attention to detail with the ability to prioritize and manage time effectively. 
  • Strategic, creative, problem solver capable of working well independently and as a part of a team.
  • Advanced computer proficiency with an emphasis on Microsoft Office applications and desktop publishing. (Word, PowerPoint, Excel, Teams, Outlook). 
Language Skills:  
  • Fluency in written and spoken English 
  • Bilingual ability preferred in Spanish, Portuguese, Arabic, Swahili, Dari, or other Washington State refugee/immigrant language. Strong cross-cultural understanding and excellent communication skills, both written and verbal.
Working Environment:  
Standard, professional office environment; hybrid remote, office, and field work
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period. 

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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
This vacancy is now closed.