About Avaaz

Avaaz is an international campaigning and advocacy organization that provides its global membership of almost 70 million people with opportunities to make our world a better place.

We’re one of the world’s largest online global campaigning movements, with people from every corner in the world taking action to close the gap between the world we have and the world most people everywhere want. This includes protecting human rights worldwide, supporting indigenous struggles, saving our planet from climate change and other threats, and fighting to stop disinformation and other cyber threats from undermining our democracies. 

Our model enables people to channel their voices into a powerful collective force at tipping point moments to impact the pressing global challenges of our time, from climate and ecological collapse to human rights abuses and the dismantling of democracy. Avaaz is funded through small donations from individual Avaaz members, no big money from governments or corporations. This keeps us independent and allows us to keep a laser focus on doing what the world needs.

Position overview

Operations Officers play a key role in the Operations Department, which supports all aspects of Avaaz’s global activities. You will work across all internal and administrative functions of Avaaz, primarily supporting the Head of Operations, Finance & Grantmaking.  

The ideal candidate is a solutions-oriented team player, who is comfortable with technology and enjoys working in fast-paced, diverse, and remote environments. Skills valuable to success in this role include strong written and verbal communication skills, high attention to detail, an energetic, poised, and positive demeanor, and the ability to balance multiple priorities.

Responsibilities

• Providing administrative and personal assistance to the Head of Finance, Operations & Grantmaking (and other senior team members as time permits)
• Tracking and managing core priorities for senior staff, supporting them to stay on the highest value tasks. 
• Designing and implementing systems to improve knowledge management, project management and cross-team communication and collaboration
• Organising schedules, meetings, travel and logistics for senior staff and other Avaaz team members
• Notetaking, action tracking and follow up, and facilitating healthy communication between senior staff and the rest of the team
• Interfacing with vendors, contractors, and other external stakeholders, as necessary
• Support monitoring of budgets, approval authority, and expense tracking
• Contributing to systems and processes that ensure legal, tax, internal policy and other regulatory compliance
• Conducting research, fact-checking, proofreading and preparing briefings as requested
• Ensuring timely invoicing, expense and credit card reporting for senior staff (and other team members as time permits)
• Other administrative and organizational tasks as part of the Operations team, including helping to plan team meetings and retreats.

This position will report to a member of the Operations team.

Competencies

The following list of qualifications is what we believe gives you the experience required to work in our environment and deliver on the responsibilities listed above. You should apply for this role if you feel you have the necessary experience, even if you don't meet all the requirements below:

• Experience in an executive-level support or operations role with demonstrated track record of success; 
• Strong proficiency in online communication tools (Slack, Zoom, Google Suite), comfort with project management tools and online databases (Monday.com, Notion, etc.), financial systems (Quickbooks, Concur) and a curiosity to explore emerging tools and technology, including AI.
• Forward-looking thinker who actively seeks opportunities and proposes solutions 
• A growth mindset and a desire to challenge yourself;
• Self-starter; highly motivated and resourceful team player able to manage multiple projects and conflicting priorities under deadline in a fast-paced environment; Ability to adjust quickly to changing conditions and requirements
• Strong judgment; able to think and work independently, multi-task, prioritize, and follow through to effectively manage workflow
• Excellent analytical and problem-solving skills, familiarity with financial documents and previous exposure to the operational activities of an organization (IT, HR, Finance)
• Strong organizational skills with attention to detail, accuracy, protocol, and a commitment to high quality work
• Passion and commitment to global justice, citizen empowerment, and social change
• Ability to maintain confidentiality and handle sensitive matters with discretion and diplomacy
• Excellent written and oral communication skills
• Excellent written and verbal skills in English; additional languages are an asset.

Location

Avaaz is a virtual organization, with most of our work done over email, Gdocs, telephone, and Slack. Our staff are based in cities all over the world. For this position, the candidate needs to be based in the ET timezone, anywhere in the Americas (North or South).

Compensation and Benefits

Salary varies with location and experience, but is highly competitive with leading nongovernmental organizations. The full-package salary for this position ranges from USD 45.000 to 75.000. 

The development of our employees is paramount. To support this, we include these benefits:

• 5 weeks paid vacation per year
• 10 paid holidays per year
• Up to USD 3.000 training and development per year
• Up to USD 1.500 for language development per year
• Out-of-Home Workspace Rental

Avaaz’s Commitment to Equity and Inclusion 

As a global organization with millions of members around the world, it’s important to us that our team reflects the diversity needed to lead a movement of people from across the planet, rising to meet some of the most complex challenges humanity has ever faced. We believe we can only succeed by building a diverse team full of fresh perspectives and original ideas, and we are committed to creating a working environment in which everyone has an equitable opportunity to fulfill their potential.
Our team includes English as first and second-language speakers, the self-taught and university educated, people with all sorts of professional backgrounds. If doing the job you just read about would make you excited to come to work every day, if you’re talented, hard-working and committed to making a difference - we want you to apply. Avaaz does not discriminate on the basis of race, ethnicity, colour, ancestry, language and accent, national origin, citizenship, sex, gender identity or expression, sexual orientation, age, family/parental or marital status, religion, socioeconomic class, caste, disability or any other characteristic protected by law. We are committed to ongoing learning, so if you have suggestions for us on how to better put these values into practice in our hiring process, we’d value your input. Please write to us at recruitment@avaaz.org with the subject line ‘Hiring Feedback’.

We’ll provide reasonable accommodations for qualified applicants with disabilities or special needs to participate in the application process, so please let us know if you have such a request when you apply.