| CTG overview |
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more
|
| Overview of position |
-
|
| Role objectives |
- Receive beneficiaries and inform about services available at the YESS including but not limited to career guidance and counselling, language and soft skills trainings, job fair and cultural events.
- Receive phone calls via YESS helpline and respond to all general and routine queries concerning referral requests related to access to services including health, education, legal aid, psycho-social support and any consular services.
- Enrol beneficiaries who visit the centre by filling the requisite digital form and ensure that all information included therein is accurate to the best of the incumbent’s ability;
- Based on general enrolment, also conduct secondary enrolment for specific services offered by the YESS by using appropriate digital forms created for this purpose.
- Immediately report any technical challenges that arise in enrolment and support the Project Officer in liaising with various IOM units including ICT to resolve issues for smooth enrolment.
- Redirect queries to and consult with other members of the IOM Libya Units and external partners based on External Referral SoPs as appropriate;
- Resolve routine problems reported by claimants according to established guidelines for YESS. Refer received complaints directly to the supervisor;
- Enter all incoming referrals, including via helpline in internal registration database;
- Report on important trends, issues, problems encountered from day-to day operation of the YESS based on information provided by beneficiaries, referral partners and other local civil society organizations.
- Prepare weekly and monthly reports on youth enrolment to various services and overall referral pathways.
- Demonstrate an in-depth understanding of relevant Operations SOPs as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.);
-
Maintain the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners;
- Perform such other duties as may be assigned
|
| Project reporting |
LMI Project Officer (LMI Programme Manager)
|
| Key competencies |
Values
Inclusion and respect for diversityrespects
and promotes individual and cultural differences; encourages diversity and
inclusion wherever possible.
Integrity and transparency: maintain high ethical standards
and acts in a manner consistent with organizational principles/rules and
standards of conduct.
Professionalism: demonstrates ability to work in
a composed, competent and committed manner and exercises careful judgment
in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 3
Teamwork:
develops and promotes effective collaboration within and across units to
achieve shared goals and optimize results.
Delivering results:produces and delivers quality results in a
service-oriented and timely manner;is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and
innovate.
Accountability:takes ownership for achieving the Organization’s priorities and
assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication;
explains complex matters in an informative, inspiring and motivational
way.
Managerial
Competencies – behavioural indicators
level 3
Leadership: provides a clear sense of direction, leads by example and
demonstrates the ability to carry out the organization’s vision; assists
others to realize and develop their potential.
Empowering others & building
trust:creates an atmosphere of trust and an enabling
environment where staff can contribute their best and develop their
potential.
Strategic thinking and vision: works strategically to realize the
Organization’s goals and communicates a clear strategic direction.
|
| Team management |
-
|
| Further information |
Internals of the Organization and
NMS candidates, as well as external female candidates, will be considered as
first-tier candidates. This vacancy is also open to second-tier candidates.
The appointment is subject to
funding confirmation.
Appointment will be subject to certification that the
candidate is medically fit for appointment, accreditation, any residency or
visa requirements, and security clearance
|
Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.
|
