Consultancy: Azure Artificial Intelligence/Large Language Models (AI/LLM) Designer, ICTD Digital Headquarters (remote)

UNICEF requires an AI technical expert to develop a GenAI solution using the Microsoft Azure AI platform. The GenAI solution will enable UNICEF staff members to upload a large volume of UNICEF-internal structured and unstructured documents that are domain-specific, submit prompts and get responses as quickly and accurately as possible. UNICEF will grant access to the necessary infrastructure, regulations, and guidance to support the development and operationalization of the GenAI solution.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a connected world

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions. 

How can you make a difference? 

UNICEF ICTD requires an AI technical expert to develop a GenAI solution using the Microsoft Azure AI platform. The GenAI solution will enable UNICEF staff members to upload a large volume of UNICEF-internal structured and unstructured documents that are domain-specific, submit prompts and get responses as quickly and accurately as possible. UNICEF will grant access to the necessary infrastructure, regulations, and guidance to support the development and operationalization of the GenAI solution.

UNICEF developed UniBot, a GenAI/LLM that is designed to interact with specialized internal knowledge from vetted internal resources as foundational GenAI, in addition to the ability to ingest individual users data, which is only available to that specific user to complement the foundational GenAI knowledge to produce high-quality responses. Every UNICEF staff can ask UniBot questions, however only a select group of specialists is allowed to upload additional knowledge. This is done to maintain the quality of the knowledge base and responses.

The UniBot Architecture has four high level components, an ingestion pipeline, a LLM answer flow, a front-end application, and a reporting system. Documents to be included in the knowledge base land in the Azure Storage Container, are transformed / processed by the AI Search Indexer, and placed in the AI Search Index. When a user comes on to the platform to ask a question, that question is routed through the Prompt Flow endpoint, and a response is provided back to the user. Additionally, to support transparency and maintainability, a reporting database and PowerBI reports are built off the application data. Finally, users access all the available features through the frontend application. Refer to Annex 1: UniBot diagram for additional details.

To qualify as an advocate for every child you will have… 

• An advanced university degree (Master’s or higher) in  design, psychology, communications, or related field
• A minimum of 5 Years of relevant professional experience in behavioral design, psychology, designing UI/UX solutions including for AI solutions.
• Expertise with Figma, Adobe, Balsamiq
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. 

Evaluation Criteria 

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here. 

 UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.