IT Operations Assistant, Service Contract - SC5, Blantyre (1)

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Position Details

Job Title: IT Operations Assistant

No. of Position/s: 1 (One)

VA No.: 832801

Date of Issue: 09 May 2024 

Deadline: 22 May 2024

Type of Contract: Service Contract - SC5

Unit / Division: ICT

Duty Station: Blantyre

Duration: 12 Months 

About WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Oganizational Context

This job is based at WFP Blantyre Field Office. The job holder directly reports to the Senior IT Operations Associate in Blantyre, and overall, to the  IT Operations Officer in Lilongwe. At this level the job holder is expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. The job holder is able to recommend a course of action to staff at various levels.

Job Purpose

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

Why Join Our Team?

WFP partners with the Malawi Government, other UN agencies, NGOs, civil society and the private sector, to achieve Sustainable Development Goals (SDGs) by 2030, with a particular emphasis on reaching Zero Hunger (SDG 2), and aligning with government strategies, particularly its Vision 2063.

WFP focuses on innovation, resilience programming and climate change adaptation to address underlying challenges in the food systems.

Our work improves livelihoods for smallholder farmers and other vulnerable populations, with an emphasis on women and youth. 

• WFP is a 2020 Nobel Peace Prize Laureate. 
• WFP offers a highly inclusive, diverse, and multicultural working environment. 
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. 
• A career path in WFP provides an exciting opportunity to work across various countries, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• WFP offers a competitive benefits package including salary, leave plus medical insurance.

Key Accountabilities (not all-inclusive)

1. Carrying out system and hardware routine maintenance tasks such as running specialized network monitoring and system protection routines, server management, patch management, and malware control to ensure technology is running effectively.
2. Assisting in the management, operation, and maintenance of the Local Area Network (LAN), Wireless LAN (WLAN), and Wide Area Network (WAN) systems.
3. Maintaining technology, including standard repairs, configuration, and storage per data security and access controls to ensure IT equipment required for WFP staff is available.
4. Managing the IT Service Desk, including allocating tasks for troubleshooting while ensuring that solutions are delivered within the agreed standards and deadlines.
5. With guidance from senior colleagues, providing training to end users to ensure that staff use corporate standard technology and systems effectively.
6. Managing IT hardware and software inventories, including documenting all equipment loans whether to staff, other WFP Offices, or cooperating partners.
7. Providing audio-visual support during meetings, training sessions, and workshops that take place in the Conference Room and at the Bangula UNHAS.
8. Ensuring that all Southern Region-based staff are on all appropriate mailing lists.
9. Writing code for specialized applications as per submitted designs.
10. Assisting in Carrying out quarterly maintenance routines on all equipment assigned to all staff or installed in all the WFP offices in the Southern Region.
11. Carrying out other related tasks as assigned from time to time.

WFP Leadership Framework : Common Standards of Behaviour

 Leads by Example with   Integrity  Drives Results and   Delivers on   Commitments  Fosters Inclusive and Collaborative Teamwork  Applies Strategic Thinking  Builds and   Maintains   Sustainable   Partnerships Demonstrates the WFP values, principles and standards Is accountable for the delivery of results Promotes teamwork by sharing ideas and openly raising issues Embraces WFP’s vision and how it impacts their role Acts professionally with external partners Values diversity using respectful and inclusive language Seeks guidance and support where needed Gives timely and constructive feedback to others Shows curiosity and implements new ways of doing things when relevant Works together with partners to deliver common goals Stays focused and calm when under pressure Adapts readily to change adjusting work as needed Listens attentively to others and shares views Gathers data and shares knowledge to inform team activities   Shows humility and a willingness to learn and share knowledge, seeking and acting on feedback, and taking up opportunities to develop     Asks questions to understand the impact of decisions for their objectives  

Desired Experiences For Entry Into The Role

1. Has experience resolving more complex technical issues.
2. Has worked with head of units in defining requirements for functional area.
3. Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Standard Minimum Qualifications

Education : Completion of secondary school education. A post-secondary certificate in Software Engineering related functional area is desirable.

Language : Fluency in both oral and written communication in English and other local languages. 

Functional Capabilities

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

Deadline for Applications

22 May 2024

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Qualified Female applicants are especially encouraged to apply

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks. 

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.