Care Support Coordinator

?Ensure technology is accessible and equipped with current hardware and software
Main Activities
?Troubleshoot hardware, software and network operating system
?Be familiar with all hardware and software
?Be familiar with network operating system
?Provide orientation to new users of existing technology
?Train staff about potential uses of existing technology
?Provide individual training and support on request
?Provide recommendations about accessing information and support
?Maintain current and accurate inventory of technology hardware, software and resources
? Create and maintain organizational email ids.
? Maintain genuine software’s
? Maintain Prerana virtual classroom

?2. Monitor and maintain technology to ensure maximum access
Main Activities
? Troubleshoot all technology issues
? Maintain log and/or list of required repairs and maintenance
? Make recommendations about purchase of technology resources
? Research current and potential resources and services
? Provide network access to all staff
? Install workstations & servers
? Connect and set up hardware
? Installation of all required software
? Provide network accounts and passwords as required
? Monitor security of all technology
? Install and maintain passwords
? Input and maintain IP addresses
? Advise staff of security breach and/or change in password or security status
? Ensure installation of lock out programs
? Identify and prepare hardware for disposal when appropriate
? Ensure hardware is stripped and secured before disposal
? Maintain Overall Asset register of Computers
? Supports RSO partners on technology needed
? Involvement in Computer donation activities

? Perform other related duties as required during working hours