IT Associate SC6 | Lviv, Ukraine

Career Opportunity: IT Associate SC-6 | Lviv | One year

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Всесвітня продовольча програма (ВПП ООН) - це гуманітарна організація ООН, яка надає продовольчу допомогу у вигляді грошової допомоги, сертифікатів або продуктів харчування громадам, що постраждали від війни. У своїй діяльності ВПП керується гуманітарними принципами нейтралітету, неупередженості, гуманності та незалежності. Спираючись на пристрасть, відданість та професіоналізм наших 24 000 співробітників по всьому світу, Всесвітня продовольча програма (ВПП) працює в понад 123 країнах і територіях, щоб доставляти життєво необхідну їжу людям, які залишилися переміщеними внаслідок конфлікту та знедоленими внаслідок катастроф. Крім того, ВПП допомагає окремим особам і громадам знайти кардинальні рішення для багатьох проблем, з якими вони стикаються, будуючи краще майбутнє.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

🚩 Vacancy Announcement n°: 832678

📢 Job Title: IT Associate

📌Type of Contract: Service Contract

➡️ Unit / Division: TEC Unit / WFP Ukraine Lviv Field Office

📍   Duty Station: Lviv

➡️ Duration: 12 months (renewable)

⏰ Closing date: Sunday 12 May 2024, midnight (Central European Time)

🇺🇦 The position is only open to Ukrainian nationals or residents of Ukraine, with a legal work permit.

About WFP 

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do, and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. 

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

What will you do in this position? 

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide.  In Ukraine, WFP provides food assistance to people affected by the war and supports capacity strengthening support to government and partners. WFP leads the Emergency Telecommunications Cluster (ETC), the Logistics Cluster, and co-leads the Food Security and Livelihood Cluster in Ukraine. To achieve its goals, WFP uses various information technology and telecommunication systems for its internal communication as well as communication with beneficiaries.

WFP’s Ukraine Country Office is based in Kyiv, and has three offices in the field in Lviv, Dnipro, and Odesa. In line with the WFP Ukraine Lviv Office objectives, WFP requires an Information Technology (IT) Operations Associate to support the delivery of efficient and effective IT services, contributing to sound, innovative solutions that enable staff to deliver assistance to beneficiaries. The incumbent will oversee, guide, and coordinate Information and Communication Technology maintenance and support activities for the Lviv region, in close collaboration and guidance of the Ukraine Country Office TEC/ETC team. The incumbent will participate in and contribute to the implementation of various innovative IT solutions and technology upgrades as required.

The incumbent will be based in Lviv and will report to the Head of Lviv Office.

Why work with us? 

The war in Ukraine has had drastic consequences, both for people inside the country and for those around the world dependent on its huge grain supplies. It is inflicting untold suffering on civilians, displace families, and disrupt supply chains and food production. It has caused one of the fastest forced population movements since the Second World War. Close to 6 million Ukrainians are still living as refugees across Europe, and 4.9 million are internally displaced. Many have lost their homes and livelihoods. As food production and supply lines are disrupted by fighting, many families in the east and south do not have reliable access to nutritious food.

WFP uses a flexible mix of food and cash assistance to support communities affected by the war wherever they are. This includes working with local partners to distribute food rations in areas near the frontline and providing cash transfers wherever people have access to banks and markets to buy food. Since March 2022, WFP has distributed food and cash assistance equivalent to 2.4 billion meals to families displaced and affected by the war, partnering directly with local responders.

➡️WFP is a 2020 Nobel Peace Prize Laureate.

➡️WFP offers a highly inclusive, diverse and multicultural working environment.

➡️WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.

➡️A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

➡️WFP offers a competitive benefits package including salary, leave plus a medical insurance.

How can you make a difference?

• Carry out installation and maintenance of telecommunication and IT equipment as required, under overall technical guidelines and support from the Country Office Technology (TEC) and ETC teams.
• Monitor systems security, operation, and reliability to ensure the confidentiality, integrity, and availability of corporate data and services, as well as uninterrupted business continuity processes.
• Resolve user queries independently, escalating to the CO or HQ if required, to ensure that standard IT questions are addressed, and accurate information is provided to staff. Utilize the corporate request logging system for tracking, escalation, and knowledge sharing.
• Provide technical support to users for hardware and software-related problems, including troubleshooting ad-hoc user issues.
• Identify user needs, analyze data, and produce accurate reports to recommend IT solutions that support informative decision-making. Participate in weekly TEC and ETC meetings and provide updates on the status of ICT services for Lviv Office with recommendations for improvements.
• Deliver standard technical training to end users on commonly used corporate technology and systems to assist WFP staff in conducting their work effectively.
• Ensure compliance with WFP corporate policies, standards, and SOPs.
• Support and maintain TEC assets in GEMS.
• Support implementation of innovative IT solutions and technologies for the Lviv Office in accordance with guidance provided by the Country Office.

• Contribute to the TEC Workplan as requested, with a specific focus on the respective Area of Responsibility.
• Support in installation and maintenance of ETC VHF telecom infrastructure in Lviv and west of Ukraine
• Support ETC partners in VHF network and satellite phones programming.
• Perform ETC Security Communication Systems user training.
• Perform other related duties as required.

To join us in saving lives, changing lives, you will have:

Education: Completion of secondary education. University degree and/or training/courses in one or more of the following disciplines: Information Technology, Networking, Computer Science, Telecommunications, Electrical Engineering or related discipline.

Experience: Minimum six (6) years of progressively responsible relevant work experience in the related field of Telecommunication or IT. Post-secondary education can compensate for some years of experience. For example, you will be considered as eligible if you have:

• Three (3) years of work experience in combination with a Master’s Degree;
• Four (4) years of work experience in combination with a Bachelor’s Degree.

Knowledge & Skills: 

• Sound knowledge of Microsoft Windows, MS Excel, MS Word, MS PowerPoint, and other related software.
• Experience in the end-user support will be an added advantage.
• Good analytical skills, resourcefulness, and initiative.
• Motivated to learn new skills in IT, telecommunication systems and infrastructure.
• Ability to collaborate and jointly plan and organize work activities and tasks.
• Ability to work with minimum supervision under own initiative.
• Tact and ability to work harmoniously with people of different national and cultural backgrounds.
• Demonstrated problem-solving skills and provide support to the users of technology systems.
• Requires the ability to work under pressure and on multiple tasks.

Language: Fluency (level C) in both in English and Ukrainian languages.

Standards of behaviour: The WFP Leadership Framework describes the common standards of behaviour that guide HOW we work together to accomplish our mission.

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP. Candidates’ alignment with these behaviours is assessed in our selection process.

Before you apply...

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

We aim to achieve parity and inclusion in our teams in Ukraine. WFP encourages female candidates and people with disabilities to apply.

WFP is committed to an accessible, inclusive recruitment process. Please contact us at global.inclusion@wfp.org to advise us of any disability related reasonable accommodation or accessibility requests you may have. A member of the reasonable accommodation team will contact you to confidentially discuss your needs.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

How do you apply...

To be considered, you are invited to apply via WFP’s recruitment portal. CV and cover letter must be submitted in English language.

Only those who are short-listed candidates will be contacted for the next steps of our recruitment process.

We also encourage you to create your candidate profile and set up WFP job alerts to learn more about all the opportunities available to join us and make a difference in the lives of the people we serve.