ICT Officer (Software)

Background: 

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.  UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.  

Background Information - Amman

The UNOPS Hub in Amman implements projects in Jordan, Lebanon, Iraq, Syria and Yemen, in partnership with bilateral donors, national governments, and other UN agencies.  With an established presence across the region, the office runs operations including large-scale procurement, project development, and technical management, and provides financial, human resources, and infrastructure-related services. The functional objective of UNOPS Hub in Amman is to deliver its projects in an efficient and effective manner and in line with the principles, rules and regulations of UNOPS, in order to support the response to the current needs and national priorities in the region.

The project team will be based in Erbil, Iraq and will be supported by the UNOPS Hub in Amman. UNOPS has been active in Iraq since 2004, delivering close to 50 projects worth over USD 260 million. UNOPS has a very strong relationship with the key counterparts at both central and regional government levels in Iraq. 

UNOPS is committed to achieving a fully diverse workforce.

Project Information

• Provide technical support, advice and assistance in the completion of appropriate documentation on software and systems development for the key electoral processes of voter registration and results tabulation, to be provided to the Independent High Electoral Commission (IHEC) for forthcoming electoral processes;

• Support guidance provided by the Software ICT Advisor to the IHEC on best practices in structuring and documentation of software development, as examples to be used for future software development;

• Assist in the review of existing IHEC Voter Registration Update (VRU) software documentation, and documentation to complete a comprehensive, user-friendly manual for the IHEC; 

• Support the Software ICT Advisor to complete specifications for auditing the Data Entry Centre ICT infrastructure, to ensure requirements for data entry of voter registration and results data are met; 

• Assist in the completion of software requirement specifications for the development of new software required for electoral processes and updates to the r the results tabulation systems;

• Support recommendations provided by the Software ICT Advisor to the IHEC on structuring and documentation of software development processes;

• Work in support of the Software ICT Advisor to review and update existing documentation on software developed for voter registration update and results tabulation data entry processes;

• Assist the Software ICT Advisor in providing guidance and recommendations to the IHEC with adoption of best practices in structuring and documentation of software and systems development processes;

• Support the planning and review the IHEC software development process in collaboration with relevant IHEC staff;

• Assist the Software ICT Advisor advise IHEC staff on how to develop detailed system and other functional specifications, and user documentation for voter registration and results tabulation system;

• Work in collaboration with Software ICT Advisor to complete specifications for auditing the IHEC Data Entry Centre (DEC) ICT infrastructure.

• A first-level university degree, in Management Information Systems, Information Technology, Computer Science, Software Engineering or related field is required.

• A minimum of 2 years of functionally related relevant professional experience is required.
• Experience in electoral administration, including software development and information technologies to support electoral processes, in particular, voter registry and vote tabulation systems is desired. 
• Experience in Software Development Lifecycle and design and management of relational databases is desired; 
• Experience in working directly with EMBs and providing technical advice to counterparts is desired. 
• Experience working with the UN, a UN agency or an international organization on electoral issues is desired. 
• Demonstrated ability to thrive within a complex multicultural and multinational environment strongly preferred; knowledge of UN rules, regulations, policies and procedures an asset.

• Fluency in the UN and national language of the duty station is desired.

• Please note that UNOPS does not accept unsolicited resumes.

• This is a short term contract for 2 months (up to June 2024)

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.