ICT Junior Analyst

Details

Mission and objectives

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Context

In Türkiye, in line with its global Strategic Plan (2022-2025) and Country Strategic Note (2022-2025), and the overall UN Sustainable Development Cooperation Framework for Türkiye (UNSDCF) (2021-2025), UN Women works towards the overarching goal of “Women and girls including those at greatest risk of being left behind fully exercise their human rights, enjoy a life free from violence and discrimination, and lead, influence and benefit from sustainable and inclusive socio-economic development towards the advancement of gender equality in Türkiye.” UN Women works in four thematic areas: (i) governance and participation in public life; (ii) women’s economic empowerment; (iii) ending violence against women and girls; and (iv) women, peace and security, humanitarian action and disaster risk reduction. In line with its coordination mandate, UN Women promotes coordination and coherence across the UN system to enhance accountability and results for gender equality and women’s empowerment, including through joint programmatic and advocacy actions and initiatives, standardized tools and guidance and services to strengthen the relevant capacities of the UN system. UN Women is chairing the Result Group on Women’s Empowerment under the UNSDCF, which convenes 13 UN agencies and is responsible for implementation of targeted outcome on women’s empowerment in the UNSDCF and driving forward gender mainstreaming across the Cooperation framework. UN Women Türkiye Country Office would like to bring on board an ICT Junior Analyst to provide substantive support to operations and initiatives, particularly in relation to UN Women’s work on issues related to the normative work of the Country Office under the direct supervision of the UN Women Türkiye Operations Manager. ICT Junior Analyst will also provide relevant ICT support to respective Programme Specialists and work closely together with the company procured for ICT Support Service when needed.

Task description

Under the overall supervision of Operations Manager and guidance of the respective Programme Specialists, the ICT Junior Analyst will be responsible for supporting on the following tasks: 1. IT Infrastructure Management: - Ensure uninterrupted functioning of the CO IT infrastructure. 2. Ensure users have seamless access to all digital resources and cybersecurity: - Timely identify potential threats and implement preemptive and remedial actions. - Safeguard UN Women's desktops and network resources from malicious attacks. 3. Internet Connectivity: - Ensure reliable internet connectivity for UN Women staff. - Troubleshoot and resolve internet-related issues, both public and internal. 4. Digital Transformation: - Collaborate with management to identify opportunities for converting business processes into web-based systems, enhancing efficiency. 5. Telephony: - Ensure proper operation of UN Women phones for staff. - Address issues related to IP telephones and external phone lines. 6. Office 365 Support: - Assist UN Women colleagues in using Office 365 and other official platforms. - Develop innovative tools and resources to enhance internal digital communication. 7. Software Management: - Implement and maintain corporate UN Women software systems in coordination with UN Women HQ ICT department. - Provide software installation and reinstallation services as required. 8. Hardware Support: - Diagnose, evaluate, and prioritize requests for hardware and software assistance from CO staff. - Perform hardware diagnostics and regular PC cleanup. 9. Network Management: - Manage Local Area Network (LAN) infrastructure and work collaborate with HQ team. Develop system regarding HQ standard. - Ensure UN Women’s internet connectivity aligns with organizational requirements. 10. Onboarding: - Coordinate ICT onboarding requirements for new staff in collaboration with management. 11. Equipment Maintenance: - Perform regular maintenance of office equipment. - Ensure damaged equipment is sent to appropriate service centers. 12. Inventory Management: - Maintain an up-to-date inventory of software and hardware. - Follow-up ICT inventory and provide monthly report to Operation Manager. 13. Procurement Assistance: - Provide advice on ICT equipment and hardware acquisition. - Draft technical specifications, recommend local and international options, and participate in bid reviews. 14. IT Audits and Disaster Recovery; - Assist in IT Audits and updates to the IT Disaster Recovery Plan for the Country Office. 15. Information Security: - Ensure compliance with Information Security guidelines regarding HQ requests and take necessary actions to address non-compliance. 16. Remote Support: - Provide remote support to sub-offices as required. - Regarding WFA (work-from-home) policy make sure to support remote users timely manner. 17. Provide support to IM (information management) team if needed. 18. Train staff in Hardware and Operating Systems, programs, software and applications in their normal use, operation, and handling. 19. Manage UN Women project Web page and provide support if needed. 20. Assist with inventory validation is important. First degree is an added asset: - Process ICT equipment registration and disposal in Quantum asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required. 21. Data visualization and reporting: - Set up dynamic dashboards for the visualization of data. Perform any other routine ICT related tasks as requested.