Reports Manager (National Position, Internal Vacancy)

Requisition ID: req51470

Job Title: Reports Manager (National Position, Internal Vacancy)

Sector: Program Administration

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Bangkok, Thailand

Work Arrangement:

Job Description

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with a sub-office in Kuala Lumpur, Malaysia and Cox’s Bazaar, Bangladesh.

Job Overview/Summary:
The Reports Manager is an integral part of the RSC Asia Pipeline and Reports team. The position is responsible for the daily management of the reports team and ensures high standards of both general processing and casework services through reports design, analysis and coordination with the RSC leadership team and the Refugee Processing Center (RPC). The position assists RSC leadership and staff to ensure the data in START is accurate.

Major Responsibilities:
•Maintain an in-depth knowledge and understanding of current PRM, RPC/START policy guidance.
•Lead Senior Reports Officer Tableau reports creation ensuring that all meet current training/quality control needs and are compliant to the latest USRAP Processing Guides and Integrity and Compliance Guide.
•In close coordination with the Senior Reports Manager, lead Tableau database analysis and escalation of any problems identified to the Quality Control Manager.
•Plan the monthly reports calendar and Senior Reports Officer workload management/assignments. Lead regular reviews of the calendar with Coordinators to reduce unnecessary and/or outdated reports distribution.
•Oversee Reports team response, analysis and subsequent guidance provided to RSC teams on current and newly requested filter needs, ensuring that all are based on the most recent USRAP policy guidance.
•Lead support for Senior Reports Manager management of Tableau reporting to external partners, inclusive of UNHCR, PRM, RMA and the Australian Department of Homeland Affairs (DoHA).
•Lead SRO advanced preparation for RPC Tableau audits.
•Run daily, weekly, and monthly reports as needed by RSC SMT/SLT.
•Lead RSC outreach to RPC to facilitate Tableau license management for RSC Asia Tableau users.
•Ensure current Tableau users have access to needed reports in Tableau based on their job functionality.
•Monitoring and maintaining the functionality of the CASI database; monitoring for anomalies and facilitating onward IT and/or QC Manager coordination accordingly.
•Other duties as assigned.

Key Working Relationships:
Position Reports to: Senior Reports Manager
Position Directly Supervises: Senior Reports Officer
Other Internal/External contacts:
Internal: RSC Asia Director, Senior Program Coordinators, Program Coordinators, Senior Managers
External: Regional Refugee Coordinator’s office (RMA), PRM, UNHCR, Australian Department of Homeland Affairs and RPC

Job Requirements

Education:
•University degree in relevant field

Work experience:
•At least Five years of relevant data management experience required.
•Minimum one-year cumulative project management experience, including managing reports and allocating work, is required
•Previous USRAP experience and/or resettlement an asset.
•Previous people management experience advantageous.

Demonstrated Skills and Competencies:
•Proven data management skills – meticulous with high accuracy and a focus on quality control
•Good time management skills, well organized, and able to multi-task – workload management
•Work effectively under pressure within specified target and deadline
•Solid organizational skills with the ability to handle multiple tasks, set priorities, effectively manage time, and meet deadlines.
•Strong analytical skills and able to think and work independently as and when needed
•Good interpersonal skills: communicate well with others
•Proactive solution provider, well-organized, flexible, and able to work in a fast-paced, multi-cultural environment.
•High level of professionalism while implementing IRC RSC policies and procedures.
•Both team and detail oriented and able to think and work independently.
•Strong communication, interpersonal, and organizational skills.

Language and Computer Skills:
•Excellent verbal and written English language skills.
•Proficiency in database management, Microsoft Word, Excel, Access, PowerPoint, and Outlook required.
•Experience with Service Now and Tableau preferred.
•Knowledge of START and the U.S Refugee Admissions Program preferred.
•Able to run and read high level spreadsheets and do advanced data analysis with a high level of attention to detail.
•Able to type 40 words per minute.

Working Environment:
The position is currently based in Bangkok in an urban office environment.
The employee is required to adhere to The IRC Way for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out his/her duties.

Application Deadline:25 April 2024