Senior Employee Relations Officer (5562)

Senior Employee Relations Officer

The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow—infrastructure with sustainability at its core. We began operations in Beijing in January 2016 and have since grown to 109 approved Members worldwide. We are capitalized at USD100 billion and rated Triple A by the major international credit rating agencies. Collaborating with partners, AIIB meets clients’ needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity.

The Human Resources Department (HRD) is responsible for the development and implementation of AIIB’s human resource strategies, policies, and programs to attract, hire, develop, and retain talents. HRD also provides advice on human resources and corporate culture-related matters to ensure alignment of all relevant policies and actions. It also supports the realization of AIIB’s mission, vision, corporate culture, corporate strategy and business goals, specifically in the areas of strategic staffing, talent management, change management, organizational and performance management, succession planning, learning and development, compensation and benefits, and recognition and rewards.

The Senior Employee Relations (ER) Officer will report the Director General, Human Resources Department andwill play a critical role in maintaining positive employee relations and supporting the promotion of a productive, harmonious, respectful and inclusive work environment within AIIB. The Senior ER Officer will develop and implement policies, programs, and initiatives that support employee engagement; provide counseling services to staff and ER advisory to people managers to resolve workplace conflicts; encourage a respectful work environment and promote a culture of fairness. This role will involve close collaboration with HR Business Partners (BPs) and people managers across the Bank, cultivating and maintaining strong relationships, and serving as a trusted advisor to coach and support them in handling employee relations  issues.

Key Responsibilities include but are not limited to:

• Policy Development:
  • Develop, implement, and regularly update employee relations policies, procedures, and guidelines including the Staff Grievance Mechanism in accordance with AIIB’s internal legal framework, core values, and corporate culture, taking into account the best practices of peer international financial institutions and other comparable organizations.
• Conflict Resolution:
  • Serve as the focal point for staff and management for identifying and resolving workplace conflicts, employee complaints, and disagreements. Facilitate resolution of conflicts and assist other resolution procedures as necessary.
  • Ensure that all employee relations procedures adhere to the organization's internal legal framework, including the Code of Conduct for Bank Personnel, Staff Regulations, Policy on Compensation and Benefits, Staff Rules and any applicable general principles of international administrative law. Monitor and evaluate compliance risks, then take the necessary steps to reduce them.
• Training and Development:
  • Collaborate with the Learning and Development team to design and deliver training programs related to employee relations, conflict resolution, respectful work environment and diversity and inclusion, among others.
• Data Analysis:
  • Conduct exit interviews, summarize findings, utilize HR analytics and data to identify trends, issues, and areas for improvement in employee relations. Provide insights and recommendations.
• Representation:
  • Represent the organization in discussions with staff representatives and other forums related to employee relations.
  • Work with Business Units including the Legal Department (LEG) to settle staff grievances.
  • In consultation with LEG, advise managers, supervisors, and staff on employment-related issues/inquiries, including the application and implementation of terms and conditions of employment under AIIB’s internal legal framework.
• Documentation:
  • Keep complete records of employee relations cases, inquiries, and conclusions. Create summaries and reports as needed.

Requirements:

• Master's degree in international law, human resources, organizational studies, psychology, or other relevant fields.
• Minimum 8-10 years of relevant work experience in human resources management (HRM), with experience in employee relations, conflict resolution, and mediation.
• Proficiency in English with excellent communication skills.
• Demonstrable organizational and people management skills is important.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Capable of handling sensitive and confidential information with discretion and professionalism.
• Proven experience with HR metrics and data.
• Complete comprehension of all HR functions, best practices, and employment framework in the development, public or private sector.

AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB members, regardless of nationality, religion, gender, race, disability or sexual orientation.

Join us and help create a prosperous and sustainable Asia while growing your career in a diverse and innovative environment.

Previous experience and qualifications will determine the grade and job title at which successful applicants will enter AIIB.