Human Resources Associate (Entitlements and Benefits)

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located.

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

This position is based in Budapest, Hungary in the HR Unit of the SSC. It aims to provide services and support to FAO personnel and offices involved in emergency and resilience work around the world (See\: https\://www.fao.org/emergencies/en).

Main Purpose

The Human Resources Associate undertakes high-level and specialized human resources support activities. He/she coordinates the human resources support work of the unit and ensures quality, transparency and consistency of functions and processes. The job role requires in-depth knowledge and interpretation of human resources policies, procedures and practices. The incumbent provides procedural guidance to managers and staff in and outside the work unit.

Supervision Received/Exercised

The Human Resources Associate reports to a Human Resources Officer.

Work is performed autonomously, showing a high degree of initiative, judgment and liability. Supervision received is focused on facilitating service delivery and on meeting client requirements. The incumbent effectively organizes and supervises other human resources support staff and provides relevant guidance and training.

Working Relationships

The Human Resources Associate maintains a wide range of contacts with managers and staff within and outside the Organization. He/she works closely with colleagues at a senior level in the human resources team in the handling of specialized processes and the provision of experienced human resources support.

Key Functions/Results

• Provide and coordinate the delivery of comprehensive human resources support services; ensure compliance with relevant policies and regulations as well as transparency and consistency of transactions and procedures.
• Coordinate a wide range of personnel actions including appointments, extensions, transfers, etc. as well as affiliate workforce-related actions; process requests and provide advice on entitlements; review, maintain and update confidential personnel information records and files in the area of responsibility.
• Provide advice to staff members and/or international affiliate workforce including answering queries on benefits and entitlements and personnel-related procedures.
• Handle non-routine and complex cases; undertake research and analysis of entitlements and employment conditions and/or individual cases and draft correspondence for the Human Resources Officers.
• Analyse requests and distribute work to more junior colleagues.
• Research, compile and analyse information and statistics related to staff members and/or international affiliate workforce as well as the Unit's activities including Emergency Response.
• Assist in drafting of human resources policy papers and in the development and delivery of a range of staff development and training programmes.
• Draft procedures or amend existing procedures to match HR policies and ensure that Standard Operating Procedures are up to date and in line with HR policies.
• Take an active lead role in corporate Enterprise Resource Programme (ERP) software (i.e. Taleo) testing to coordinate the testing by HR teams and document issues.
• Supervise, train and provide guidance to other human resources support staff in the work unit.
• Recommend improvements to human resources systems and processes.
• Perform other duties as required.

Impact Of Work

The incumbent's work affects the efficiency, effectiveness, accuracy and timeliness of the human resources services provided by the work unit. He/she plays a lead role in the coordination and provision of the human resources support services for the successful achievement of the SSC's mandate.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Education\: Secondary School Education.
Experience\: Five years of relevant experience in administrative and human resources support work.
Languages\: Working knowledge (proficient - level C) of English.
IT Skills\: Very good knowledge of the MS Office applications, Internet and office technology equipment.

Residency\: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.

Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical Skills

• Thorough knowledge of corporate computerized administrative systems such as Oracle, SAP, etc.
• Thorough knowledge of communication and documentation standards.

Desirable Qualifications And Skills

• Thorough knowledge of the essential elements of human resources activities and transactions, including FAO's corporate policies, rules and procedures.
• Experience in a global service centre.
• Limited knowledge (intermediate - level B) of one of the other working languages of the Organization (Arabic, Chinese, French, Russian or Spanish).
• Familiarity with planning and delivering training and capacity development activities on human resources, operational or administrative rules and processes.
• Willingness to travel to field locations.

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ADDITIONAL INFORMATION
• FAO does not charge a fee at any stage of the recruitment process (application, interview, processing)
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/

• The length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments

• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
• General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application."Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.
• No international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location
• For additional information visit the FAO employment website\: http\://www.fao.org/employment/home/en/

REMUNERATION
A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link\:
http\://www.un.org/Depts/OHRM/salaries_allowances/salary.htm

HOW TO APPLY
• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Once completed, please apply and submit your application, with language certificates as attachments. Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications. FAO reserves the right to request candidates to undertake a language test in the future, as appropriate
• Incomplete applications will not be considered

• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the recruitment portal will be considered

• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT